First impressions are everything. The first interaction with the desk clerk was him telling me that although I reserved a king bed room, there were none available. After I protested and he could see my displeasure, suddenly he was able to "do me a favor" and "upgrade" us to a king room, but I was to "be sure to give him a good review for the upgrade". It's not an upgrade. It's what I reserved. Also, I found the rooms to be small and didn't like the fact that you enter from the corridor directly into the bathroom of the guest room. Also, there was very little storage space for clothes. No in room refrigerator or even ice buckets in the room.