예약 가능한 객실이 없습니다... 환불은 어떻게 받을 수 있나요?

모든 것이 사진과 전혀 다릅니다. 현장에 도착했을 때 여권과 다른 보증금에 대한 추가 비용이 청구되었습니다. 게다가, 우리가 선택한 침대 두 개가 있는 방은 사용할 수 없었고 제 친구는 바닥에서 자야 했습니다. 끔찍했습니다.

Lantai kat bilik berpasir, ada lipas, tido kat katil gatal2 badan.

Kamar yang kami pesan tidak ada, harus upgrade ke kamar lain yang lebih mahal.

- Staf yang kurang memuaskan - keadaan bilik yang sempit - tv yang tidak memuaskan - banyak semut

The room area clean. interior just nice. I was satisfied with that but tv not function, the AC not cold enough, I sleep with sweat all my body, and the toilet bowl not clean especially the seat.

Bilik air kotor. Pintu bilik air rosak.

Dirty, leaking everywhere, everything broken

Staf hotel tidak lah bagus kerana sombong dan tidak peramah . perlu cari staf yang lebih baik dan mesra kepada pelanggan

Wifi password tak bagi, water heater tak berfungsi, bilik tak bersih, mentol lampu satu tak nyala, cadar kotor, selimut kotor, aircond kadang berfungsi kadang tak. Bilik air tak cuci, toilet bowl tersumbat, cermin bilik air kotor

Pelayanan kurang memuaskan, fasilitas kurang bagus.

Got some cockroach inside the room. and the room not really clean. And also receptionist not welcoming at all, no smile at all.