El servicio del personal del hotel es excelente, el guía del zoológico nos dio un recorrido

Spa was excellent and very good price.

They didn’t have the room I paid for.

El SPA y las vistas fue lo mejor. La comida estuvo bien, a pesar de que había una carta solo atendían en bufete y para niños eso es mucho. Lastimosamente nos tocó una pareja de vecinos muy “escandalosos”, la administración se encargó inmediatamente después que los llamé. La habitación con mucho olor a humedad.

Limpia y segura. Buena atención

My stay at this resort started off poorly due to a lack of proper guidance at check-in. Jefferson, the receptionist, failed to provide basic information such as buffet times, snack bar locations, or general amenities, which made our first day very frustrating. To add to that, we were unexpectedly charged a 15% fee despite showing tourist passports—this felt unfair, especially since I had already booked through Expedia at standard rates. The food overall was average. Buffet meals were served in large batches and often cold. The snack bar offerings were minimal—usually just two nuggets with fries or the occasional burger, pizza, or wings (again, just two per serving). On a positive note, the main pool was beautiful, and the spa was truly the highlight of our stay. The service there was exceptional, and the massage area was relaxing and top-notch.

Ya he ido anteriormente y si es recomendable el establecimiento

treatment from everyone was excellent 👌... I'd recommend a two night stay minimum so you can enjoy everything it offers

Me gustó los programas que tienen de entretenimiento para día y noche, además de ofrecer almuerzo especial muy bien presentado y atractivo. El aire acondicionado sonaba toda la noche. Parecía lloviendo. Pienso que es un tema de mantenimiento. Expedia debería permitir reservar 2 habitaciones diferentes en la misma reserva para facilitarla. Me tocó hacer dos reservaciones diferentes.

Segura y agradable

Exellent place

No

We booked a 6 night stay at Hillary Nature Spa with an expectation of unwinding and having an experience around

Excelente

INSTALACIONES MUY LIMPIAS Y LA COMIDA EXCELENTE.

Nos encantó, lindo lugar

Instalaciones

I didn’t like that I didn’t get the room I wanted. Other than that everything else was fine.

Buen concepto .. muy buen trato.. pero falta mantenimiento piscina de niños

Great customer service