6.0
좋음
1개 리뷰에서
청결

8.0

서비스

8.0

정렬 기준
가장 관련성 높은
선호 사항
기본

여행자 리뷰 Sunrise Suites 2 BR

페이지당 리뷰 수
20
40
상위 리뷰
Christina Alana
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여가 파트너와 함께
6.0
/10
186주 전에 리뷰함

Expedia Group verified review

This posting is for a 2 bedroom apartment. We did not receive a 2 bedroom apartment. I received a call before arriving to the hotel stating that 2 be sunrise suite was not available for these dates due to an “impasse” the hotel is experiencing. The hotel asked me to cancel the vacation, but instead I asked for a downgrade and that is what I received. I was given a one bedroom presidential suites. Upon arrived to the hotel I asked about the availability of the sunrise suites. It turns out the sunrise suites were available, but it was for “members only”. Therefore I was downgraded to give priority to members. The sunrise suites was available, however they prioritized filling the rooms with members. Even though we already had a reservation I was moved from the room we reserved. Additionally, I was told the area that we were staying was for members and members of guests only. We were given a blue bracelet. We did not get any vip or gold bracelet amenities which should have been given to us as a guest of the member. The nightclub was closed due to “covid” but there were member only parties that occurred every night which we were not allowed to attend. I have been to this hotel before and it was understandable as there were other parties I could go to with my bracket. However, during this stay I don’t think it was right for there to be a members only party when there are no other night life choices available. The hotel also tried to charge us $30 upon arrival for being early.
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모든 상위 리뷰를 확인하셨습니다.
페이지당 리뷰 수
20
40

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