This is the 2nd time I'm staying at this hotel but was a bit disappointed this time, as the checking in process took much longer than I expected (10+ minutes whilst the gentlemen was on the phone, discussing my room .. I think). However when I was eventually given a room, it was the wrong room type (2 levels down), I had booked a Deluxe room but ended up with their basic standard room. So I went back down and spoke to a lady at reception who acknowledged it was the wrong room, apologised and asked me to wait 10 minutes whilst they got my room ready. 40 minutes later I was finally checked into the right room. It was obvious that the room had been made up in a hurry as standard items such as the drinking glasses were missing and there was no milk for the tea / coffee (story for another day). Aside from this, the room itself was excellent and I would certainly recommend the Deluxe room if in your price bracket.
One other thing to note is that I had previously stayed in the other wing of the hotel (A & B) and was under the impression that the breakfast served was the same but this time staying in the E wing, I was surprised to find out that the breakfast experience was totally different and this should really of been mentioned during my previous booking. The newer wing of the hotel offers a much better breakfast experience in terms of variety and selection.