I had an incident where on 2 occasions someone tried to come into my room once at 12am and second at 3.25am the hotel did not address my concerns and I felt they dismissed my concerns I did file a complaint but I wasn't given a satisfactory response.

While the property itself is beautiful and is located in an awesome location, lots of upgrades and improvement are needed. The washrooms should be updated. There were no washcloths or hand towels provided. No shower caddy in the room for toiletries. The room card did not work and I was advised that the battery had died and therefore I was provided with a manual key. The housekeeping and front desk staff are AMAZING! The front desk staff are incredibly helpful, polite and kind. Housekeeping staff are not English speaking, so communication with them was challenging, however, once they understood the request, they did what was asked. I tried breakfast the first day and never went back. It was awful. For a Guyanese resort to not have Guyanese cooking staff is kind of insulting and oh so disappointing. Whatever the Spanish speaking kitchen staff prepared, was nowhere close to authentic Guyanese food. I'd love to stay at this spot again, however, I think lots has to be done to improve the overall experience.

Ok

Very poor experience. The water in the shower barely came, the room had a terrible scent. It was overall very run-down unfortunately. I do hope they improve based on recommendations.

place is very nice

Overall a positive experience for the price. Breakfast has limited choices but still good. Staff made us something different since we didn't eat sausage stew. Rooms were clean. The pool needs a little more attention. The food at the restaurant was really good.

everything was fine down to the staff being very helpful the receptionist made sure i had everything and everything i needed good customer service and very helpful good stay

Need more updates

Air conditioning shower staff

All in all it was a good stay

I don’t even know what to say

Needs sink with mirror in bathroom Breakfast should have more choice

Spend two days here, and I wish I stay longer. The room are very clean , food amazing and my daughter love the pool. I rate this hotel excellent because of cleanliness.

Breakfast was good , ac didnt work too well

The staff at the front desk was incredibly friendly and helpful. The room was clean and comfortable, with air conditioning. The cleaners were very helpful as well. We had fresh breakfast served daily, not forgetting the amazing bartender.

The staff at the front desk, Ema, was incredibly friendly and helpful. The room was clean and comfortable, with air conditioning. The cleaners were very helpful as well. We had fresh breakfast served daily, not forgetting the amazing bartender.

Friendly and helpful staff and our room was

Jacanta Edwards, was very helpful and resolved my issue efficiently. The service was excellent!

It’s an ok hotel for the price

Didn't get the try the gym because i wake up late but everything was fine