My complaint isn’t about the hotel facilities, but about the wrong charge on my credit card and the lack of assistance with us. Since 3rd August, I’ve been complaining by email, and the answer, after almost two weeks, was just: “Hello, let’s take care of your problem.” And nothing more. No more answers, no solution, even after many emails sent to the hotel. We called the Hyatt Central Help Desk, and the call ended before the problem was solved. We are very disappointed with such a big group and the lack of care with your customers.

Todo bien, la pasamos genial

VERY close to the airport.

Love it well definitely go back

Our stay was good and the location was convenient

Location very convenient!

Friendly staff. Room was nice and clean and great breakfast choices.

I loved it was a brisk 5 minute walk to and from airport. My sleep wasnt disturbed even though thats a busy airport

Nice and clean hotel. Good pool and breakfast.

Love the location of the property, very close to the airport. Staff were super nice. Our flight got there early and they allowed us to check in for a small fee instead making us hang around till 3pm. Overall great experience would definitely recommend.

I loved the cleanliness of the hotel, and the staff were very polite. Shykyon and Sully were especially amazing—they made me feel so welcome. I’ll definitely be back to stay at the Hyatt again. That said, there are a couple of things that could be improved. When you arrive, there’s no signage or staff at the entrance to let guests know check-in is on the third floor. I, along with others, ended up wandering around before asking someone for directions. Also, the beds were not as comfortable as expected.

Hotel was clean and staff were friendly. Service was excellent as request for extra towels and toiletries were accommodated quickly. Breakfast was included in stay and changes daily.

La atención del personal no es buena. Pagamos desayuno y los huevos son horribles, no hay variedad, todos los días los sirven de la misma manera, son huevos de paquete y si quieres huevos en otra presentación te toca pagar un adicional. El buffet es limitado con mucha comida frita.

Good

Convenient to airport- literally a safe walking distance. Clean. Quiet. Modern lobby. Beautiful pool. Ordered from bar- good food; decent drink. Some distance from everything else other than the airport, but comparatively speaking, given that the island is small and nothing is technically “far” . I would stay here again, for sure.

The hospitality was amazing the staff was respectful & very professional

Very convenient

Thank you Claudia and angie and if course Daniel for the greatest service and the management young lantina didnt get her name she was so polite and turned onnthe pool heater she was amazing as well

My room had an oder of wet dampness. The smell was hard to ignore. Room 527.

Staff was nice and friendly.