I stayed in two rooms. Neither had the amenities of a "suite," and some fixtures were the worse for wear. Breakfast, by the standards of Palestinian hotels, was so-so. Thursday and Friday stays are a liability as the hotel hosts large, noisy weddings. The staff, however, were wonderful, and the location is ideal.

The staff were so lovely and it was a very comfortable stay

Bad service

Beautiful hotel. The hotel is extremely clean at all times. The staff go above and beyond to ensure the best customer service. Breakfast is actually brought up to your room! I once asked if they had coffee, they apologized for not having any on site and went out on their own and got me coffee from a good coffee spot a small drive away! The only reason for the 4 stars instead of 5: 1- Online, it’s listed as if it’s close to many shops or stores. Please keep in mind there’s no stores around, so even a simple small trip to any store will always require a taxi/drive. 2- I was a little surprised to see a dog in the hotel, who was in the room next to ours. He barked a lot and you could hear him through the walls. Normally I avoid hotels that have pets, but they did not list themselves as a pet friendly hotel, which normally I would avoid. I think it would be better to note that so everyone is aware, in case they may have allergies. Those concerns are not to take away from the hotel however, and I highly recommend staying here.

Staff was nice

Rooms were clean and accommodating. Both Laith and Jeiris at the front desk were professional, helpful and sweet during my stay.

The hotel is not clean the bed sheets was full with hair so we ask for new one also the clean one was not that good . The hotel not maintained well so its overrated and over withthe price too !

The receptionist was extremely polite. they spoke English just fine. Mira room was cleaned every day. The ladies were extremely nice and respectable. if you need your clothes washed, just put them in a bag and let them know and by the time you come back at the end of the day you’ll have them cleaned and ready in your room. excellent service all the way around.👍

The property is not a hotel, it doesn’t function everything is not clean. They should renovate immediately if they want it to function as a hotel, and get professional staff too on the way. We couldn’t sleep the whole night cause nothing was organized for three adults in th room not towels nothing

I booked 2× 2 bedroom suites for 7 individuals. We arrived at 6:30pm after a 3 hours ride to find out that our rooms are not ready yet. They have a nice garden so we chilled there until rooms got ready. We checked in. Easy check in. The disappointment came when we saw the rooms. The only good thing was the size. I believe that it is the on the largest size I have seen in Ramallah and I spend an average of 30 nights in hotels there. The reason I picked the hotel is for being the only one with 2 bedroom suites. The king bedroom had AC. The twin bedroom had no AC. When I complained, they provided fans. The bathroom looked more like a 2 star. The shower head broke in the middle of my shower. The bathroom was very slippery. Doors don't close all the way. Even front door. It is a new hotel with a beatdown basic stuff. You can see that they spent as little as possible on the inside. Pillows are 2 stars. Bed is 2 stars. I wasn't planning to write a review until the breakfast the next day. I have been to 7 different hotels in Rammallah between 4 and 5 stars. This is the cheapest less than basic breakfast I have ever seen. Coffee is terable out of a beatdown Machine. They l will never be back. Go there for the space. For the price you will pay here, you can get a better hotel. I had a choice between this hotel and few others that I have stayed in before and were awesome. Chose this one to try it out and have more comfortable stay. Boy did I make a mistake.

L’hotel est parfait, propreté irréprochable à l’ecoute et serviable spacieux et comfortable l’avceuil est agréable.... petit déjeuner très moyen.

The restaurant on the top floor was good food was good. Hospitality was good. No entertainment TV was not able to get significant programming and the WiFi was spotty.