전체 평가 및 리뷰 M’s Hotel Sanjo Omiya

환상적이었습니다. 교토에 3번째로 간다면, 꼭 다시 예약할 겁니다. 모든 게 완벽했지만, 도착했을 때 리셉션에 아무도 없다는 게 이상하게 느껴집니다. 체크인 시간 동안 세금을 징수하는 것을 제외하고는 리셉션에 거의 아무도 없을 거라고 적어서 적어주세요!

I understand that self check in/out is provided for customer-friendly needed. But somehow, I do think at least one capable staff should be around just in case there is a problem. I had a booking problem which is a mistake in chosing date to stay and there was a staff there would try to help me out of my problem. I came to the hotel to ask if there is a possible way to change the date of my stay. But instead of giving me info about that, he chose to cancel my booking. It actually took a long time just to cancel my booking, which I did not want to, because it was already night when I arrived in the hotel. The lack of language to communicate is the main problem. I just feel dissapointed because at that time I want him to give me info whether there is an available room for that night or not, but he just proceed my booking cancellation. And now I am still waiting for the refund process he told me without knowing the exact time. All of the hotel facilities are good, room is comfortable. I think only in the staff management, they have to improve.