The villa room was excellent and met expectations. However, the website information was misleading and lacked transparency. Shuttle services were advertised but not clearly stated as an additional cost. I assumed they were included, only to be informed otherwise upon arrival. Furthermore, at checkout the shuttle was not initially available and arrived only at the last minute, causing unnecessary stress before my flight.
Breakfast was another issue. Although the website indicated it was provided, the receptionist insisted it was not included. This inconsistency between advertised amenities and actual services was disappointing.