I stayed here recently for business, and found the hotel to be a slightly dated design. Hotel staff and porters were exceedingly helpful, but service was very slow in the dining hall (probably as we were a big group). The hotel very kindly opened the breakfast hall early one morning when we were going on a safari day, and we were pleased to see a full range of breakfast was available then. Sadly after getting back from the safari there was no hot water. No wifi availble in the rooms, and the plug in doesnt fit in my laptop. Layout of the hotel rooms was reminiscent of a Penrose Staircase when seeing people walking around and around the stairs searching for their rooms! No complaints at all

Can't fault this. Great room and great service.

This hotel is good, but rather cold looking for Africa, if you are looking for a European or American standard hotel, you will be satified. The Hotel does not have much charm, but is very modern and clean, it also has a descent dining room (avoid the hamburgers, but everything else was OK). There is not much to do around the hotel, it is far from downtown and you will need a Taxi which can be expensive apx. $50 one way! The pool is nice. This was one of the most expensive hotels that we booked, but it was woth it. If you are in transit to do a safari in Arusha and need a good rest before leaving, it is a nice place to be.

Great massage. the bellman was excellent invited us to his home- not able to go. Met his son on our departure day. Very relaxing after our CA to Arusa trip.

The hotel did not have any information of my booking and they wanted me to pay again. The treatment was not at all friendly and I felt be treated like a criminal. There was no way of any amicable solution at all. Forget this hotel and/or check your booking system.