Wonderful stay! The hotel exceeded my expectations. The room was clean, comfortable, and beautifully maintained. The staff were welcoming, professional, and always ready to help. The atmosphere was peaceful, and everything was well organized. I truly enjoyed my stay and would happily come back. Highly recommended!

Wonderful place, location, and staff

Terrrible

Small thoughtful boutiques hotel with great ambiance and lovely staff.

We had an overall great stay at this hotel. The customer service was truly excellent — the staff was friendly, attentive, and went above and beyond to make us feel welcome. However, there were a couple of issues during our stay. The building uses a solar water heating system instead of gas, and unfortunately there was no hot water for one full day. We weren’t able to shower the night before or the following morning, which was inconvenient. Additionally, the walls are quite thin — when we arrived, a couple next door was arguing and it honestly sounded like they were in the room with us. That said, the staff handled everything professionally and remained amazing throughout. With a few improvements, this place would be outstanding.

I recently stayed at Carlota in Quito, and it was one of those rare experiences where everything simply feels right. The hotel itself is stunningly beautiful—thoughtfully designed, intimate, and full of character—but what truly sets it apart is the people who run it. From the moment I arrived, the staff made me feel genuinely cared for. They’re warm, attentive, and incredibly empathetic in a way that never feels forced. I get felt like family. Whether it was helping with last‑minute logistics, offering thoughtful recommendations, or simply checking in to make sure I was comfortable, they consistently went above and beyond. It’s the kind of hospitality that stays with you. The restaurant deserves its own praise. Every meal was fantastic—fresh, creative, and beautifully prepared. It quickly became one of my favorite places to eat in the city, not just because of the food but because of the atmosphere the team creates. Carlota is the kind of hotel that elevates your entire experience of Quito. I’m leaving with wonderful memories and a lot of gratitude. I would return in a heartbeat.

Clean and comfortable, friendly and informative staff, centrally located, great restaurant, for what more could one ask?

The hotel is located 3 blocks from the historic plaza of Quito. The area is easy to walk around and many of the sites are within 3 blocks. The room was spacious and had everything I needed. The building is restored and unique. It has a roof terrace, a set aside area to read and enjoy a beverage and the restaurant had excellent food. The rate was very reasonable and the staff is very helpful.

Lovely locations and place

Lovely hotel in perfect location. Staff was very attentive and super friendly. The breakfast is amazing!! Make sure you uave enough time for it :) Would definitely stay there again if we were to go back to Quito.

This hotel is extraordinary. Beautifully located, next to metro station, in the heart of the old city. Amazing atmosphere, very friendly staff and great restaurant! Definitely recommend this place!

This plans is extraordinary. Beautifully located, next to metro station, in the heart of the old city. Amazing atmosphere, very friendly staff and great restaurant! Definitely recommend this place!

The good: It's beautiful--the outside, the lobby, the rooftop, the other common areas, the room, the bathroom. Everything. The staff is friendly and attentive. The restaurant is excellent. The bad: The walls are paper thin. Hopefully, it's not everyday that someone comes to Quito to spend their entire day and night talking on the phone, but when they do, you will be privy to those phone calls (both ends) as if you were in the room with them. So, not restful. Also, we only had hot water for the shower one of two mornings.

Great vibe

Given this is an expensive hotel in Quito we had high expectations. Not only were we disappointed by the size of the room we had with a bathroom that was also way too small for two people, the room itself was tired and did not live up to the boutique style we were expecting. The service also was pretty terrible and resembled something you’d get in a cheap hotel. They charge for absolutely everything and there are no ‘perks’ like you’d expect with a premium hotel. We were there for New Year’s Eve and not even a complementary glass of fizz was provided to mark the occasion. Also if you’re staying in the same room we did you’ll be able to hear the music that is on repeat on the roof terrace Overall there was no real warm feeling to the hotel, it felt cold and soul-less.

Beautiful hotel with touch of feeling of home. Staffs are very friendly. Close to Independence Square and all museums. Highly recommended for people who don’t like big crowded hotel and who appreciate good design

Beautiful little boutique hotel in the center of old town. It’s a charming building and sweet staff.

Lovely boutique hotel, best to book thru hotel to get breakfast included.

The hotel was a beautiful mix of modern and the tradition of the building. The view from the top was beautiful and the staff were so lovely.

Beautiful old building, updated nicely. Wonderful hotel and restaurant staff