Came to Copal for a relaxing vacation with my husband and we got just that. It was clean , quiet , and near so many local restaurants and shops . The room we had gave luxe jungle vibes . We will be back

The hotel was like an oasis.

The food was excellent, the staff were really helpful and friendly, overall a great stay

Nice spacious room. The private pool with the jets were a must. Great food on property as well as anything you need to make a celebration special. The floating breakfast and private chef service were top tier. Definitely going back.

Great staff

The staff were incredibly helpful and always willing to help

My stay at the copal hotel was amazing from the scenery to the aesthetics to the amazing food to the beautiful pool and a lovely room. I really enjoyed my stay and I would recommend this to anybody coming to Tulum. This was a peaceful stay full of tranquility and relaxation. I truly needed this experience and I’m glad I got to experience it with Copel Tulum hotel. The staff was excellent they were super friendly, helpful, and attentive to my needs. They really made the place feel like Home and didn’t make us feel like outsiders. Everything about this hotel was just amazing and I would leave it 1000 stars if I could. Excellent excellent excellent!!!

Great customer service

Très bel hôtel avec beaucoup d’intimité sur les terrasses des chambres. Légers détails à améliorer mais ça reste un excellent endroit où relaxer profiter de vos vacances

The Copal is the kind of place that reminds you why you came to Tulum in the first place. Surrounded by jungle, it feels wonderfully close to nature while still being within easy reach of everything. The area is quiet, peaceful, safe, and very walkable. Our room with the rooftop plunge pool was absolutely fantastic. Visiting in July, when the beaches were covered in sargassum, having our own private oasis made all the difference. The rooms were spotless, comfortable, and well-appointed. The staff were genuinely friendly and always happy to recommend local restaurants and attractions. The on-site bike rentals were another highlight—they’re the perfect way to explore Tulum at your own pace. If you’re looking for a relaxing stay that feels authentic rather than overproduced, Copal delivers.

Our stay was very short but peaceful. Amenities and service were great. Clean and eco friendly environment! Unfortunately, my husband got sick after our dinner. Can’t really say from what but he was ok prior. It put a damper in us enjoying other services. The plunge pool room was a great feature but too cold to take a dunk. Gives a jacuzzi effect without bubbles but no option to for a warmer temperature. Overall, would recommend for couples or solo trip.

I loved the stay! This was for my birthday and my wife and I had the BEST first time in TULUM ever!! The staff was great and the Food was delicious!!

10/10 stay

Eddy, Gererado, Manuel are the best servers.

Best downtown stay. Amazing service, great amenities, safe location with best sushi in Mexico

Great place for families. Grocery stores aren’t far away and many restaurants in the area and two on compound

Amazing staff 10/10

Very serene

This hotel was a great stay for a family of 4. We rented the two bedroom apartment and it was huge. It had its own pool, which was very small, but did allow us to sit in our own private pool space. The property was clean and well maintained. The staff was so friendly and attentive they greeted us with smiles every time we walked onto the property. We were able to communicate with the front desk via WhatsApp and the service we requested via text was prompt. The hotel room itself had lots of windows for natural light, but also blackout curtains for sleeping in. There’s a kitchen with all the basic necessities for a long stay, including a full sized refrigerator. There are convenience stores and restaurants all within a 5 minute walk. Theres plenty of free parking if you’re renting a car. Theres are ATV rentals right outside the hotel for those who are interested. There is a taxi parked outside at all times as well, ready for the next passengers. The resort had its own restaurant/bar and the food was great! We will visit again soon.

It was very nice and the staff are amazing.