Staff was super helpful and responsive. Room was clean and spacious and had everything needed - ample towels and toiletries, nice hot water, tea and coffee station, filtered water, mosquito net and comfy bed. Turn down service left tasty cookies for bedtime snack. Breakfast at the restaurant was made to order and had plentiful offerings. In a very nice walkable location.

Was looking forward to staying here after reading great things about it. Very underwhelmed with the experience. The room was small and dated and needed general maintenance. We had made two separate bookings because we extended our stay before we had even arrived. We were not able to just stay in the room, we had to check out at 11 and move to another room at check in time. The WiFi was very spotty. The pool area was very small.

Lentoken

The food at the restaurant was amazing! We had a wonderful stay.

Close to the city centre. Hotel breakfast was great.

The staff is amazing. The food is great. Super accessible to downtown Kigali.

The staff, the restaurants and food, the proximity to city. The rooms are decorated traditional Rwandan which is lovely.

Gym facilities and clean rooms

Friendly staff, outstanding hot breakfast with variety included, clean and beautiful room, very nice pool.

Friendly & wonderful staff, clean and beautiful room, delicious hot & healthy breakfast included.

Room has everything you need. It is kept very clean. Nice pool. Restaurants close by, nice food good staff service but expensive. Small improvements. New hairdryer needed, cut out every minute of use, noisy fridge in room. The previous person turned it off so it was full of water. The bed was quite hard, but ok. We upgraded from a budget room, not much better.

Friendly staff, clean, beautiful, delicious breakfast included.

Rummet var litet med utsikt mot en mur. Fanns begränsat med plats att sitta ute. Restaurangen var bra och servicen genomgående vänlig.

This place came highly recommended and it seemed promising as a charming boutique hotel with great hospitality. However a lot left to be desired. First our room had leaks in the toilet and the shower drain was backed up causing our whole bathroom to flood into our room. Calling for service was difficult they came multiple times and repair guy walked into the bath with his rubber shoes and made our shower muddy. Then it took a while before other staff came to clean and mop the floor. Breakfast spread looked fantastic and so many food options but everything tasted bland and was a huge letdown. Staff were friendly but overall it felt impersonable, unprofessional, and lacking.

Great setting with greenery all around. Lots of security 24/7. Gym, bar lovely. Nothing close to walking to as of shopping though.

Excellent breakfast, clean facilities, and easy check in.

friendly staff, very clean, gym pool and all the facilities are exceptional

There is 2 properties for this hotel. The Boutique & standard hotel. We stayed in the standard. It is very safe with security 24 hours. The staff are very helpful and can arrange anything. The rooms a clean, heaps of storage, goid ensuite and comfy netted bed with A/C. Decor is dated. Free WiFi and great breakfast. They have a excellent pool and offer gym, yoga and free massage. They can arrange tours and transport. There are bars and restaurants within 15 minutes walking of hotel. We found it safe as the area seemed business like. We walked to a great restaurant called The Bistro. This Kiyovu district has a mall with shops and is a 15 minute walk from the hotel.

The hotel met expectations, and the staff provided satisfactory service with a welcoming demeanor. However, the dining experience at the restaurant was underwhelming, contrasting with its previously acclaimed reputation as a premier culinary destination in Kigali. The quality and flavor profiles have noticeably declined, prompting the need to seek alternative dining options.

Room was not that spacious, and we encountered a couple of issues with our bathroom: shower drain was clogged and water overflowing into the rest of the bathroom and our room! That same evening we noticed the water closet or bidet leaking water again in the bathroom. Water pressure was very bad and hot water only worked a couple of minutes before switching to cold then back again to hot. It was disruptive and honestly annoying. Food at breakfast looked good but tasted bland. Everything lacked salt or was unseasoned, a total missed opportunity and a wonder because we heard good things about the restaurant. It was good enough to sleep in, but consider other options when staying in Kigali.