너무 좋았구, Lucy 매니져 친절합니다

Booked a two bedroom Presidential suite and front desk put us in one bedroom without telling us in advance they were overbooked. The room we were in had issues. When the GM stopped at our table at breakfast we informed him of issues. He went out of his way to rectify the situation and treated us to dinner and a ride to the spa. All staff very attentive and polite. Food was very good.

Waited for a long time to check in because they could not locate our room reservation

A floor squeeze for the toilet floor to keep the bathroom floor dry after taking shower, an iron, and more coffee shachets. We had only one in our kitchenette.

Likely the worst experience I have ever had. We had reserved 2 "Presidential" Suites and had paid for them. When we arrived after our safari, they only had one available. We had no choice but to stay there in the one they had. The room was terrible. Bathroom is so small that you can't even fit into it, and I am an average sized adult. The internet is terrible too. The worst part after all this inconvenience was that they told us the they would refund the money for the 2nd room that wasn't available. It has been almost 2 months with multiple attempts but no refund.

The staff were very friendly and the hotel was clean enough with a nice pool. However, the rooms could have used some maintenance. Neither of the safes in the two bedroom suite worked, air conditioning in one room did not work, and although the suite itself was spacious, the bathrooms were very cramped. The breakfast buffet was good. The worst issue we had was the late night noise from a bar situated across the street, which went on until the early hours of the morning. While we understand this is outside the control of the hotel, unfortunately it did impact the quality of our stay as it was hard to get to sleep.

Great spot

Great

Suite mieux qu'espéré, bon rapport qualité/prix, nourriture très correcte

Did not use the pool. Popular spot. Staff is friendly and helpful. be sure to tip. ***** Plenty of options for breakfast. Food is excellent. Rooms are clean.

Ich hatte ein sehr großes ruhiges Zimmer nach hinten. Frühstück hat eine gute Auswahl. Personal ist äußerst hilfsbereit. Sehr gutes Preis-Leistung-Verhältnis. Komme gerne wieder.

Un séjour très agréable et un personnel très sympa

It was an adventure. We’d arranged to have a hotel shuttle to pick us up at the airport. The driver was not there, and we called the hotel; the staff was agitated, and could not explain it. It turns out the driver had fallen asleep while waiting (it was after midnight), and it took a while for him to wake up. He drove us to hotel with his brights on, despite other cars flashing theirs to request that he dim his lights. The hotel staff was polite, although some of them smelled so bad that we had to air out our room when they entered it. At dinner, we were given a menu. Almost everything had onions, garlic, and/or peppers, none of which I eat. So, I ordered sea food, and was then told they had no sea food. I guess they don’t know what they don’t have until someone orders it… So, I had a bowl of rice for dinner. We saw that, when guests left the dining room after eating, place mats were simply brushed off to clear the crumbs, rather than replaced with clean ones. The Presidential Suite was a standard hotel room with a bedroom and a living room. It had a small kitchenette with a non-working stove and non-working refrigerator. The image of the Presidential Suite shown on the website showing plush furniture is actually their lobby.

I loved the friendly staff! I loved how spacious the rooms were. I loved having real wood furniture. The breakfast was amazing! Honestly, I have nothing bad to say. Stay here, you will NOT regret it!

Was Great stay!

Great stay right in the centre of Arusha. Very good value for money. Great breakfast. Very comfortable room and good shower. Warm and friendly staff. Will stay again.

good customer service

Food options were limited but quality was ok Bed was ok

Great hotel in the center of town. Staff were very friendly. Breakfast was great!

Very Good