There is no contact number. Called customer service and checked the number. The whole process took 1 hour plus to get the contact number. The check in supposed to be at 3pm but they asked to check in late around 4pm. We asked for extra one hour to check out late and they agreed. There is hidden chargers (cleaning fees and deposit). Never stated anywhere about the additional fees. Couldn't access to swimming pool. Need resident id to use the pool or any other facilities. The house is spacious. Nice view. Not really happy with the whole things.