Confirmation #72066140721990 Dear Expedia Customer Service, I’m writing to formally lodge a complaint regarding my recent hotel booking through your platform. I reserved a room at Westland Hotel in Warri, Delta State, Nigeria for September 15–17, 2025, based on the positive reviews listed on your site. Unfortunately, my experience was deeply disappointing and far below the standards expected from a property featured on Expedia. Upon arrival at 3:00 PM (after the stated 2:00 PM check-in time), the staff could not locate my reservation. The manager on duty was dismissive and unprofessional, refusing to assist directly and deferring me to a junior staff member. After a delay, I was finally checked in—but the room was not as advertised. The property was undergoing extensive construction, making it impossible to rest due to constant noise. The room itself had multiple issues: A leaking sink that worsened after maintenance attempted repairs A malfunctioning television with no resolution offered Mosquito infestation, resulting in multiple bites despite choosing this hotel specifically to avoid such conditions The next morning, I was denied basic courtesy during breakfast. Though I was the only one eating, my fiancé was told he could not sit with me unless he paid. A male staff member escalated the situation aggressively, closing the door in my fiancé’s face. Only after a supervisor intervened was the situation diffused. This experience was not only inconvenient—it was disrespectf

I didn’t like the fact that they wouldn’t allow me to sit by the pool unless I purchase something from the bar and also I wasn’t it weird that breakfast is only included included one person even though it was two of us in the room

Mon séjour a été décevant le jour suivant de mon arrivée, alors que ma réservation était pour 2 personnes on m'z indiqué que ma réservation comportait la prise en compte sur d'un seul petit déjeuner lors restait à ma charge. Après plusieurs jours de discussions mouvementées ils ont accepté de prendre en compte les 2 petit déjeuner. Deuxième chose, suite un l'utilisation d'un terminal de paiement qui fonctionnzit mal, ma carte bleue a été débité de mon compte bancaire ,2 fois. Je leur ai fait remarquer avec preuves fournied, ils n'ont jamais voulu me rembourser signalant que l'hôtel déclinzit toutes responsabilités et que le remboursement devait pas par leur banque . ??. En attendant j'ai 2 fois un montant de consommation pour 88€ et je n'ai jamais été remboursée En plus la restauration est toujours identique et les prix des plats sont mentionnés dans cohérence Cette hôtel ce dont des arnaqueurs Cet hôtel c'est de arnaque

This hotel was not good.

Nice hotel pleasant employees. Clean rooms, Great central location. Would stay there again