Horrible service! Unpleasant staff. They are over charging for everything (room service, sauna...). NOT RECOMMENDED!

This is NOT a 5-star hotel! I do not recommend it at all. Let's start with front desk service. It was very impolite and arrogant on multiple occasions. Staff throughout the hotel, especially also at the breakfast area, seemed to be in a bad mood the whole time. To order room service costs and extra 10€, just to have a club sandwich brought to your room. Sauna area is not included! No! It costs and extra 40€ just to use the sauna for 15 minutes. Every service is with extra cost and with ridiculous prices and low grade service. Considering the cost of the rooms, this hotel is trying to peel as much as possible off their clients without offering ANY decent service. It is not good!!!

Staff was amazing! Spa also was amazing! Really enjoyed my massage and the facilities

The staff needs more training to deal with tourists in terms of guiding guests.

Always so happy to come back!!

Great attached gym, fun rooftop bar, fantastic spa, and an overly giant and impressive room!

We had a good overnight stay at the hotel, which overall is a decent place. However, it’s quite surprising that breakfast is not included when booking a suite – in my opinion, that’s not good enough for a hotel of this standard.

Superbe hôtel avec de grandes chambres ,une belle salle de sport et un superbe petit déjeuner. Meilleur hôtel de Sofia . Super bien placé. Personnel très aimable . Encore merci à George à la réception toujours à votre disposition.

Un hôtel bénéficiant d’un emplacement de choix, d’une propreté irréprochable, d’un confort certain et de chambres spacieuses ; les restaurants sont à la hauteur des attentes. Cependant, les services offerts par certains employés de la réception laissent à désirer. Il est regrettable qu’un client doive, sur recommandation du bagagiste, descendre lui-même pour résoudre un problème de cartes de chambre défectueuses… Devoir attendre quinze minutes au moment du départ pour que les bagages soient apportés n’est pas acceptable non plus. La courtoisie devrait également être davantage cultivée. Sur ces points, une attention particulière s’impose. Un client déçu… qui hésitera à revenir dans cet établissement. 😰

We got the room on the 27th floor and was very beautiful

Very nice, large spacious rooms! Spa is nice! Restaurants and service amazing. Couldn’t turn the ac down enough to a comfortable temp. Would have liked about 2 or 3 degrees cooler! Can hear club music till about 4 am on Fri and Saturday. Very close to the streets of restaurants and stores! Expensive if you need something laundered.

W O W. Nybyggt, fräscht, fantastisk utsikt från rummet (mitt var på 21a våningen) och helt okej läge. Frukosten kanske lite fattig på kolhydrater men annars allt bra.

Great hotel! Walking distance to attractions. The gym is probably the best in Sofia.

Outstanding hotel! Must have one of the best gyms in Sofia

Excellent

I stay at the hotel few times a year and for the last 5y the service has been consistently top notch

Superbe hotel

It was our second stay at this hotel. great location and specious rooms were the reasons we choose to stay here

Very spacious room, didn't see any other guests other than at breakfast, which is very busy. For some reason, only one area of breakfast was open, which meant there were queues to pick your food.

Convenient and clean . Excellent amenities