Clean rooms. Wish they had a mini fridge in the rooms and more towels

The staff was very courteous. The check in and check out process was very smooth and the rooms were very clean. There is no issue with traffic noise at night and the hamburger place near the hotel was very good. There is no refrigerator in the room and you have to go to the lobby and ask for ice.

La habitacion, muy limpia; nueva.. El desayuno incluido, es lo que no me agrado. No hay variedad.

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Five stars for all the above

Habitación muy bien atención bien solo un tema con el estacionamiento

Nice room

Yes

Todo fue excepcional

Not good customer service

Todo muy bien, el único problema es el estacionamiento abajo, creo que podría tener Un mejor sistema, pero aparte de eso, el staff excelente

The bed was very hard, and on our last night someone opened our room door luckily we had the lock that is across the door and only opens a little bit. it was very scary and the people left running because a soon as my husband got up to check they were gone. i let the staff know afterwards and said they were going to check camaras but never gave us an update.

Excelentes instalaciones

.

Staff was great. Room was good, but the bed had someone's hair still in the sheets and on the pillows.

Room had a broken futon. Not even an actual bed. Which was described as a couch that turns into a bed, not a a rock hard futon. Also king size bed was very hard. My back is still killing me. Wifi was horrible. Staff specifically Enrique was horrible, when i literally just arrived i told him the futon bed leg was bent/broken and wanted him to switch me rooms or replace the bed since my 10 year old daughter was going to sleep on it. He the accused us of breaking it and started calling all his staff members to question if they noticed the bed already broken. He was very rude and disrespectful and made me feel very uncomfortable. I was so angry and ready to leave but i believe it was too late to cancel and get a refund. I will never stay there again

Clean Room, except for the broken shade at the window, had to roll it up by hand to get some sunlight or see out my window.

Excelente

Clean room, attentive staff

Room and hotel conditions are excellent but staff is not excellent, need to be warm, too cold like robots.