This was a disappointing stay. Booked a single room. This room was so small, I couldn't open my luggage. The bed was very uncomfortable - literally too small to sleep in, and I'm not a big person. The bathroom was so small I could barely take a shower. I have to flag a major warning here, this was not a normal hotel experience for London at all. Note I have stayed here previously in a 'suite / apartment' and it was ok - the location is convenient. I already have another booking paid for at this hotel in a few days' time and I'm terrified - may just forget the money I paid and book something else, this was that bad. Also, on this occasion, there was a long waiting time for check-in - around 20 minutes. One member of staff and a line of people waiting from the reception desk to the front door. Overall this was a very very bad experience.