이탈리안식당에서의 저녁식사는 만족스러웠습니다. 뷔페식은 다른 후기에서처럼 가격 대비 한정적인 음식에 먹을만한 게 다양하지 않아 아쉬웠습니다. 저녁 특별식사도 2박 이상 머물러야 1번 먹을 수 있는 게 아쉽습니다. 저녁 특별식 사전예약을 좀 더 전산화하여 체크인하면서도 신청할 수 있으면 좋겠습니다. 수영장 외 즐길 수 있는 것이 없어서 많이 심심했습니다. 직원들은 친절하였습니다.

Fue muy bueno para descansar

Too many bed bugs

숙소에 들어가자 바닦에 물이 많이 떨어져 있었다. 에어컨 고장이었다. 에어컨은 그 후로 여러번 고장나 기계를 다 분해하고 고치는 일도 있었다. 호텔에선 사과한마디 없었다. 개미가 너무많아 침대위까지 올라왔다. 저녁식사와 아침식사 수준이 싸구려 뷔페 수준이다. 수영장의 월풀은 모두 작동하지 않는다. 환불을 받고 싶지만 컴플레인 할 수 있는 창구나 권한있는 메니저도 없었다.

Can use pool after check out is very good.

전체적으로 만족스러운 여행이었습니다. 나폴리 레스토랑 음식은 꽤 좋았습니다. 단, 뷔페음식은 종류를 조금 더 다양화 시킬 필요는 있어 보입니다. 직원들이 매우 친절해서 참 좋았습니다.

Amazing place!

The only thing I didn't like was the food at the buffets.

We stayed on the second floor. The doors aren’t fully sealed so the humidity and the A/C make the room soggy and dripping condensation on the walls and floors. We arrived on a weekday and check in is at 3 but lunch ends at 3 so my kids were hungry. All that was available were cold soggy burgers and fries at the snack bar. Dinner reservations were good, and food was good in my opinion. My children aren’t typically picky eaters, we travel around the world. And they eat everything, they cried and asked to leave and get fast food, because buffet breakfast was not good. For the price we paid I expected better quality food and service for all 3 meals not only dinner. Hotel rooms are no better than a soggy motel 6, pools are okay. We aren’t fancy people but this was definitely not anywhere I would recommend anyone stay.

Dirty room, dirty pool, dirty everything. Awful maintained property with yellow all around the pool. The bed had a cockroach and overall place was not as expected. Do not recommend staying here. Look elsewhere. Street dogs roaming around the whole resort as well.

Realmente para un hotel todo incluido y del costo que tiene la noche, no vale la pena. Cobran como un hotel de Cancún pero la comida e instalaciones no valen eso. La piscina es un asco, y muy valientes los que se meten a la piscina del bar, saber cuántas infecciones hay ahí. No tienen ningún lugar con aire acondicionado tampoco. Todo el mundo mete vasos con bebidas a la piscina y se caen y terminan los vasos flotando en la piscina, yo realmente no vuelvo Los baños son un total asco.

Awesome weekend. 5 star resort

Overall, I had a good stay at Oceana All Inclusive. I really enjoyed the food, especially the buffet breakfast and dinner. The snack bar by the ocean was also a great addition. Most of the staff were friendly and helpful, and the resort had a nice atmosphere. However, there were a few things that could be improved. Some areas of the resort were quite far from the pools and beach, which meant a lot of walking. I also had to ask more than once for assistance with my luggage before someone came to help. Additionally, one staff member was not very friendly. One thing that stood out to me was the entertainment activities. There was a game where guests had to name things such as countries, fruits, and other categories, but it was conducted entirely in Spanish. While I understand that many guests speak Spanish, it would be nice if activities were also offered in English or made bilingual so that English-speaking guests can fully participate and feel included. Overall, I enjoyed my stay, especially the food and oceanfront atmosphere, but I believe there is room for improvement in guest services and inclusivity during activities.

Encantada

No existen las reservas a restaurantes no buffet

No me hicieron limpieza en la habitación al día siguiente

Lindas instalaciones, el personal de servicio amable pero no me gusta la parte all inclusive porque la calidad de la comida y las bebidas deja mucho que desear. Además no me parece que solo hayan 2 restaurantes con comida especial y si uno no alcanzó cupo no tiene derecho a entrar y finalmente todo eso se está pagando. Además si es all inclusive no entiendo porque las bebidas del mini refrigerador en la habitación si tendrían un costo adicional.

Everything was ok

Good experience after all.

Habitación cómoda , servicio excelente