전체 평가 및 리뷰 Oceana Resort & Conventions - All Inclusive

이탈리안식당에서의 저녁식사는 만족스러웠습니다. 뷔페식은 다른 후기에서처럼 가격 대비 한정적인 음식에 먹을만한 게 다양하지 않아 아쉬웠습니다. 저녁 특별식사도 2박 이상 머물러야 1번 먹을 수 있는 게 아쉽습니다. 저녁 특별식 사전예약을 좀 더 전산화하여 체크인하면서도 신청할 수 있으면 좋겠습니다. 수영장 외 즐길 수 있는 것이 없어서 많이 심심했습니다. 직원들은 친절하였습니다.

Fue muy bueno para descansar

Too many bed bugs

숙소에 들어가자 바닦에 물이 많이 떨어져 있었다. 에어컨 고장이었다. 에어컨은 그 후로 여러번 고장나 기계를 다 분해하고 고치는 일도 있었다. 호텔에선 사과한마디 없었다. 개미가 너무많아 침대위까지 올라왔다. 저녁식사와 아침식사 수준이 싸구려 뷔페 수준이다. 수영장의 월풀은 모두 작동하지 않는다. 환불을 받고 싶지만 컴플레인 할 수 있는 창구나 권한있는 메니저도 없었다.

Can use pool after check out is very good.

전체적으로 만족스러운 여행이었습니다. 나폴리 레스토랑 음식은 꽤 좋았습니다. 단, 뷔페음식은 종류를 조금 더 다양화 시킬 필요는 있어 보입니다. 직원들이 매우 친절해서 참 좋았습니다.

Exelent price for everything included

Property is beautiful, staff is excellent, the only problem is, is secluded and traffic is horrible to get back to Guatemala City. Goggle map send us through a dirt road full of pot holes full of water the size of a pool, with no one around to help.. My only observation for the improvement of this resort is, for them to advice guest of this different roads.

The property was beautiful, the staff was very welcoming definitely worth it!!

Excelente servicio al cliente desde el personal del check -in hasta los de limpieza muy amables y profesionales

Had a great time. They had great activities throughout the two days. Food was great. Bartenders and staff were awesome. Especially Marcony, the bartender made us feel like family. Thank you Oceana

El aire acondicionado dejaba de funcionar

Excelente todo

Me gustó todo, siempre mantienen las instalaciones limpias y comida fresca.

DO NOT BOOK HERE. So we have a family trip planned for here in two weeks. Total spend about 1500 a room and about 8 rooms. So we are spending 10,000 usd. 1) They do not allow any cancellations or refunds. 2) Their communication sucks. I emailed them on March 3rd. No response. Follow up on March 8th and they finally respond on March 10th. Send another email on March 11th and get a response on March 17th telling me to reschedule out to someone on WhatsApp. I message them and I get no response on WhatsApp from their concierge. I have to send a follow up email and then the concierge responds with very little detail. Also their WhatsApp automated system is terrible. 3) Finally they do not coordinate pick up or drop off from the airport. After spending 10,000 usd expect a lot of frustration. Wish I had never booked here. After being there I was disappointed with the quality of food. There was also limited activities to do on the resort.

No electrical outlets in the Bathroom? ;-(

Oceana Resort is beautiful place, the wait staff is very friendly, accommodating, eager to satisfy your needs. However, I do have one observation (which I share wi management) the fact that there is no servers at the pools is very inconvenient, not everyone is willing to seat at the bar for hours, but instead choose to have drinks throughout the day. It gave me impression that this model was to discourage or minimize consumption of food and drink. For an all inclusive, some people do not get what they paid for. The above statement is intended as a constructive criticism and does not reflect on your employees

Excellent service and food

Excelent

Lugar hermoso.