No phone in room. Asked nightly for a phone or room service or even towels. No one was helpful. Sad because I stayed here exactly a year ago and was blown away with the impeccable service and rooms. Never got clean towels or sheets changed out and didn’t leave the door on private!! Was not let into pool with DI playing like last year and it wasn’t a private event and we paid to use pool. Horrible experience will report to corporate and never staying here again! Buyer beware!!

It was amazing

Check in welcome was quick and courteous. The food we ordered to the room was amazing.

v awesome rooms awesome staff

Had a great stay! The property was lively with plenty of dining options right within the hotel, which made things super convenient. The amenities were excellent, especially the overall vibe and accessibility. Only wish the pool hours were communicated more clearly, but overall, a very enjoyable experience. Would definitely return!

The hotel itself is very nice. However, I’m basing this review around the use of the rooftop pool. It’s very pretentious for what it really is. They open it to the public at 11 a.m. and the public gets preferential treatment over the paying hotel guests. We got a poolside table and were told that if someone else, who wasn’t staying at the hotel, came and paid for the table they would ask us to move. It’s a VERY small pool and area to begin with. I was very leery about the pool water itself. Didn’t seem clean as it had a yellow tint and most of the people in it were drinking all day and I never saw them get out to use the bathroom. The bathrooms themselves were dirty and unkempt. We expected more for what we paid for the rooms. The drinks were way overpriced. There are plenty of other hotels in Nashville that I won’t be staying at this one again.

The ambassador for the hotel was outstanding! Very helpful, would like to thank him very much!!

Fantastic staff

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We loved the roof top pool, rooms very nice and clean. Very accommodating staff and great restaurant

Here with dear friends to celebrate all of us turning 50 this year! The host was amazing and very very nice! Rooms were clean, food readily available , pool was hopping ! A very classy establishment run by above ample employees whom were all upbeat, eager to serve and friendly . As a business owner , they represent the hotel well !!!!❤️❤️❤️

Check in was easy and accommodated our very early arrival. Had breakfast at the Commons restaurant, was wonderful, quick, friendly service, bog portions and great taste. Room was very clean and nice, though having a chair to sit in, rather than a long bench in front of the window would work better when doing business work. I wasn't offered any VIP upgrades, dinner 2 days later at the Comms did not go as well as the breakfast, but the staff took care of the issues we brought to their attention. Checkout was smooth and fast.

Great location. Lots to do that’s not on broadway. Cute coffee shops and dinging options

Cleanliness, friendly staff, great food options, pool service was great, and the hotel guests were all fun.

Great coffee right around the corner at Mr. T. Staff at hotel super friendly and helpful. Clearly love their jobs. Kind of wish a breakfast was included. Pool on the roof over looking the city was great. Overall a wonderful stay. 30min walk to broadway or a $6 uber ride. Definitely will visit again. Love Nashville.

This place was amazing. Beds were so comfortable and clean.

The shower and bathroom setup

Loved it here

Clean, great staff, great area. Would stay here again!

We had a great stay at the Virgin Nashville. The hotel is very well kept and the staff is friendly and professional. We liked the location because it was away from lower Broadway but close enough (20 minutes) to walk it. The hotel was quiet enough, and the beds were comfortable. The room was well appointed. The only thing that you need to know is that the pool (which we didn't use) gets packed on the weekends because non-guests can pay to use it. The frustrating part is that you pay a resort fee and I'm not exactly sure what for. We did use the gym and it was well appointed. Overall a very positive and enjoyable stay.