We chose Hacienda Xcanatun to celebrate our 40th wedding anniversary and they were able to make my vision come true. Communications with event management was consistent, detailed and they made recommendations for service providers who were excellent. The coordination and collaboration between Hacienda, the DJ, photographer, flower arrangements and bakery for the wedding cake was spot on and everything came together beautifully. All our loved ones were so impressed with everything!!! We were so happy. They made our dreams come true. The grounds were immaculate, the food annd service EXCELLENT and we thoroughly enjoyed our stay. We would recommend this property to EVERYONE!

El desayuno me pareció muy bueno, la calidad de los alimentos excelente, el personal del restaurante súper atentos, a nuestra llegada la tensión inmejorable, desde el bellboy hasta la persona de recepción, todos muy atentos, pero sea todo iba excelente hasta el día del checkout, la srita en turno bastante poco atenta, hasta para devolver el saludo, es la única observación porque este tipo de actitudes no van en un hotel de esta categoría, en donde todo el personal ha sido extremadamente amable y atento, y al final es una empresa de servicio al cliente. Por todo lo demás, excelente en todos los sentidos!!

Espectacular cada detalle de la naturaleza

Muy bonito hotel. Si no te importa que este un poco alejado. Lo recomiendo altamente.

Hard to rate this place. It’s beautiful and most of the staff were great. My gripe was with the copious amount of mosquitoes in my room and the managements lack of a solution other than suggesting I sleep in repellent. They did provide raid for the room and to be fair there were mosquitoes everywhere. But I wasn’t able to sleep well or relax in the room, which more or less ruined the experience. I’d suggest investing in mosquito nets if this is a regular problem, which management insisted it was. I’ve stayed in lots of high end places that have netting that adds to rather than detracts from their overall quality. In the end, I’d hesitate to book this property again for this reason. Otherwise, it was beautiful and the staff were lovely.

El servicio muy bien, el lugar muy bonito y la comida excelente. La puerta de nuestra habitación rechinaba horrible y teníamos una construcción al lado de nuestra terraza, fue el único detalle que no nos encantó.

Pasamos unas excelentes vacaciones de aniversario en La hacienda La atención es excelente desde recepción, meseros, limpieza, te hacen sentir en casa Las habitaciones enormes, bellas, siempre huelen rico! Las instalaciones, ninguna foto les hace justicia!

Excelente hotel, comida y servicio. Gran experiencia. La alberca increíble y la habitaciones de lujo.

Maravillosa toda la experiencia

el proceso de check in muuuuy lento

We stayed here for 8 days and have no

Everything was wonderful and truly met the expectations of a five-star hotel. The rooms are spacious, clean, and very comfortable. The staff are excellent, always friendly and eager to help, and they speak very good English. There is a restaurant with delicious food and a changing menu, as well as a nice poolside bar. The hotel grounds are beautiful and very relaxing. The air conditioning is strong, which makes a big difference in the heat. It feels much cooler and more comfortable here, and the hotel has everything you need to enjoy your stay without even having to leave the property.

Un lugar increíble, la atención desde el inicio fue maravillosa. El personal está siempre atento y con muy buena disposición a ayudar. Las instalaciones son increíbles con detalles que resaltan a cada paso que da uno en la hacienda. Sin duda un lugar donde vale la pena regresar.

Un lugar hermoso, con atención excepcional y recámaras muy cómodas y lindas. El servicio de spa también es muy recomendable. Todo excelente!

The hotel is a hidden gem in Mérida. Very beautiful architecture. Outstanding interior design. Rooms and amenities perfect for a romantic escape or a relaxing experience. The staff was super friendly and respectful. The breakfast menu had very delicious options. Congratulations!

Exceptionnel De l’arrive à l’hôtel avec une serviette chaude la prise en charge de bagages avec une petite voiture de golf à l’entrée dans la chambre avec présentation de celle-ci ci. Concernant l’hotel

The room was beautiful and very comfortable. The staff was attentive. Breakfast was delicious

Very comfortable, peaceful and quiet. Great staff

Todo espectacular

Todo perfecto