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Very pleasant

We had a pretty good experience at this hotel but when we used the laundry service, the amount of money they charged us ruined the whole experience and reputation of this hotel. What a disgrace. They charged us $400 to do a load of laundry. They weren't clear about how much it would cost up from and this was the result. Disgusting.

Nice location with good views (although windows could do with a clean ) A good nicely appointed room and good restaurant, breakfast was well worth the extra payment. Staff and reception was first rate

Great stay, warmly welcomed by the front desk and had a great meal in the lounge. The room was surprise how nice it was with a great view of the Cornish of Dammam. Great breakfast, all in all a 10! I will certainly use again

I recently stayed at Dana Rayhaan by Rotana. While the hotel itself is comfortable with a good atmosphere, I faced an issue with a booking date entered by mistake. Upon arrival, the staff informed me that the reservation was set for a later date. I immediately contacted the booking platform, and they confirmed they would work on the issue within 24–48 hours. During that time, I continued staying in the same hotel as a regular guest, hoping for a simple date modification for the unused night. However, both the hotel and the platform insisted that the booking could not be adjusted due to policy, even though I was already staying and paying for the same room category. Policies should be there to prevent abuse, not to penalize honest mistakes made by guests who are already staying at the hotel. A bit of flexibility from both sides would have turned this experience into a fully positive one. Overall, the hotel has potential, but I hope they consider more supportive customer service when cases involve genuine errors and guests already staying in their property.

Thanks for the great stay and definitely will come back again, Aqeel in front office is very helpful appreciate your help

I had the pleasure of staying at Dana Rayhaan by Rotana in Dammam, and I must commend the hotel for providing an outstanding experience. From the moment I arrived, I was impressed by the warm and professional welcome from the staff, who ensured that every aspect of my stay was comfortable and seamless. The hotel’s design is elegant and modern, reflecting both luxury and functionality. My room was impeccably clean, spacious, and thoughtfully equipped with all the amenities one could need. The attention to detail, from the comfortable bedding to the serene ambiance, made it a haven of relaxation. The dining options were equally impressive, offering a variety of delicious and meticulously prepared dishes that catered to all tastes. The service in the restaurants was impeccable, with staff members attentive to every detail and committed to delivering a memorable dining experience. One of the highlights of my stay was the hotel’s facilities. The fitness center was well-equipped, and the pool area was a perfect spot to unwind. Additionally, the location of the hotel is ideal, providing convenient access to key attractions and business hubs in Dammam. What truly sets Dana Rayhaan apart is the exceptional level of service. Every staff member I encountered went above and beyond to ensure my satisfaction, making me feel valued and appreciated throughout

Service

Great location and dining options. Super accommodative staff at the hotel and dining areas.

Excellent

Nice and clean stay

I got electrocuted by an unsafe plug on the hotel provided iron. The back fell off when unplugging. When I reported to reception - they said, “please don’t sue us”

Late check in

Highly recommend

Highly recommended