This hotel doesn't deserve a 4-star rating. At most two and a half. The rooms are missing standard items like hair conditioner, shower caps, Q-tips, etc. Furthermore, soap and shampoo are locked like in a cheap motel. It was very hard to get anything out of the bottle. The hotel does not have parking or any valet/bellhops services. In-room coffee service does not offer even a cheap creamer. There is mold in the shower stalls, and towels show their age. I could go on and on, but I hope the point gets across. I blamed Expedia for the miscategorization of this hotel.

Great location.

Amazing hotel, great and super helpful staff. Location superb. Our room was stunning.

….

Hotel was in a great location - few minutes walk from bus station arriving from Bilbao and for aeroport. Just along the river and easy (10 mins) to Old Town. Breakfast had great options and staff extremely helpful. Would love to stay again

Her şeyiyle mükemmel bir otel . Kesinlikle tavsiye ederim .

Perfect location, friendly staff, very clean, and amazing rooftop views. My only complaint is that the fitness center is clearly outdated. There's one multi-purpose lifting machine that has wires sticking out and pieces missing.

Fantastic location, within walking distance to old town and beaches. Really clean throughout. Breakfast offering constantly restocked and fresh. All staff friendly and helpful, only criticism would be the hotel bar closed at 10.30 so if you want a nightcap make sure you’re back in time.

I took the night train from Madrid to San Sebastian and arrived around 11:00pm. The hotel location is near the train station which suited my needs. The staff was friendly and let me do a late check-out. The room was smaller then expected and maybe not worth 500 euros per night. Overall, a gorgeous hobby right near the river!

Bed was comfortable, not far from old town

We were very satisfied with everything. The room was nice. The bed was comfortable. The staff was extremely helpful. The restaurant was good.

Beautiful setting very well decorated excellent location will definitely come here again!

Une bonne adresse, assez proche à pied du centre ville et du centre touristique.

Excellent hotel with a fantastic location which was near to everything. Staff were very friendly and the rooms were modern

Hadde ikke frokost.

Sitio precioso en el centro. Buena atención.

The location is great, the staff was helpful and friendly and the rooms were comfortable.

Compact room but very modern and cleaned. Staff was really helpful and friendly.

スタッフが親切。

Tudo perfeito.