It was wonderful

ABSOLUTELY LOVED IT HERE!! I plan to come back to Belize pretty frequently and would choose to stay here every time. The staff was amazing, the room was clean, and the property was gorgeous. 10/10 recommend.

We stayed at the Reef House, which was perfect for us. It was very well appointed and clean. The resort amenities were excellent, particularly the pools. The food at Sea Salt and The Deck was excellent, and our grandkids loved the Ocean Pizzeria.

This was my second stay at Alaia. The property is beautiful, the atmosphere relaxing, and the food was excellent. Some issues stood out. The shower temperature fluctuated from very hot to warm. The drapes don’t fully overlap at night, affecting privacy. Service at the pool bar was inconsistent on both stays. I waited long periods while staff talked among themselves, sometimes with more staff behind the bar than guests waiting. On one occasion, I left to buy a drink elsewhere. My wife and sister had similar experiences. My wife was asked if she was staying at the hotel and for her room number before being served, while another guest nearby was served first. Additionally, I requested a plunger before leaving for a tour. It wasn’t addressed, and I had to follow up at the front desk around 1 a.m. after a long day. Overall, the property has strong potential. With more consistent service and follow-through, it could match the quality of its setting.

Amazing

Superb.

Our stay at Alaia Was amazing. From the time we arrived to checking out was Top Tier Guest/Customer Service. Love the welcome drinks and tour of the property. Room was amazing and super clean. Views of the property and Beach. Blue Hole

This place was amazing! I would definitely go back there.

Great hotel with a wonderful staff. We had a fantastic time. Good food and the bartenders were awesome.

The hotel manager Ms Emily addressed a problem I encountered immediately. She was very empathetic.

The facility is very nice. Staff are attentive.There are multiple dining options. Our room was comfortable and clean.

Exceptional food, service and gorgeous grounds. Everything was so clean and the staff was fabulous. Must get the whole lobster at the rooftop bar in Pool.. best I’ve ever had. Will definitely return as this was our fourth visit!

The hotel staff were fantastic, especially Mr. Eric.

Amenities - pool and common areas - are great. Hotel room is spacious and beautiful

Satisfied

Beautiful property!

What a beautiful resort! Super clean & friendly staff. The room was amazing

This is a beautiful property and the staff is very helpful. The one thing I would add as an amenity is that if late check out is unavailable there should be an area for guests to shower if they have a later departure.

Rooms were very nice. Property was was nice and staff was great. Pizza restaurant had great pizza. Food at other restaurants was good but pricey.

Clean, friendly staff, heated pool was great.