Nice property, walking distance to Atlantic Station.

The hotel was very convenient to Piedmont Medical.

Alarm would not turn off and hotel could not nor could the fire department. There was a bug in the alarm.

We had a great 2 nights in a king room

Asia who was working check in was excellent, we had issues with the room,the TV was not working in the sitting area, she gave us options to address the issue. She was extremely professional and courteous. However the room 217 had a major issue we could hear what had to be drain pipes, we could hear other rooms next to us and above us water being drained from toilets and showers throughout the night and mornings before we went out for the day. We had a roll in shower and the water would run over toward the toilet and sink areas. The hotel was clean and had no bad odors ,hotel did run out of kleenex, so we didn't have any kleenex in the room. Breakfast was good, the cook for breakfast doing the omelets too order needs a raise she was excellent, didn't get her name, but she worked September 13th and 14th for breakfast. The sofa bed needs to be replaced. Our stay was okay but knowing embassy suites reputation and our previous stays at embassy suites this could have been better.

Cleanliness

The lady working the am shift on the more of 8/28 was very unfriendly, dismissive, cold, and seemed annoyed to be dealing with guests. However the team that evening and the ladies working the morning of the 29th at the front desk were amazing and almost redeemed the negative of the previous staff interaction. Breakfast was amazing and the facility as a whole was clean and well maintained.

When we arrived at 330pm we couldn't check until after 4...Got into our room not enough towels and the tv didn't work....called and called no one answered from the front desk....so i went down and asked..tv was fixed never got the towels called again im still waiting....And the sofa it was full of dog hair...i sat down and i was covered...This stay wasn't as pleasant as it usually is.But breakfast was amazing especially the omlet chef !!!! She needs a raise !!!!!!!!

Nice big room, with a no step shower.

The beginning of our stay was disappointing — our room wasn’t clean when we first checked in - we were given keys to a dirty room. After I called the front desk and we stepped out, they quickly reassigned us to a cleaned room. From that point on, everything went smoothly. Special thanks to the lady preparing fresh omelets each morning at breakfast — she was very kind and efficient, and her service made a great impression.

The customer service was great

We enjoyed our stay.

Wonderful staff and very clean. 3 nights were wonderful

Entire staff A plus- so kind, accommodating, amazing

Excellent hotel with accommodations and professional staff

The hotel is in a nice area, you can see the wear and tare. My bedroom was dark my entire stay. The light didn’t work.

I really don’t review things often but the staff seemed uninterested in assisting customers, there were a lot of things that were not working properly in the room.

The property is fine but the condition of our room was awful. I would not sit on the sofa ever if it had a towel over it!

I liked the location of the property very convenient.

Great