Asia who was working check in was excellent, we had issues with the room,the TV was not working in the sitting area, she gave us options to address the issue. She was extremely professional and courteous. However the room 217 had a major issue we could hear what had to be drain pipes, we could hear other rooms next to us and above us water being drained from toilets and showers throughout the night and mornings before we went out for the day. We had a roll in shower and the water would run over toward the toilet and sink areas. The hotel was clean and had no bad odors ,hotel did run out of kleenex, so we didn't have any kleenex in the room. Breakfast was good, the cook for breakfast doing the omelets too order needs a raise she was excellent, didn't get her name, but she worked September 13th and 14th for breakfast. The sofa bed needs to be replaced. Our stay was okay but knowing embassy suites reputation and our previous stays at embassy suites this could have been better.