전체 평가 및 리뷰 Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

Everything was good, but they limited the room service in 2 hot dish suddenly without any other excuse. Because I have enough time so I could wait more than 2 hours, I asked why this was happened when I got the call from staff, and the staff told me they are so busy and this is not his fault so I told him then who should request me the excuse about this situation. Then the staff told me he would talk with his manager and he hung up the phone suddenly and there was no call back for 20 minutes. At least, if the staff gave the apology or request the excuse before the delivery of the limited order, I could've understood. It spoils the morning's feeling on me. It was very rude and uncomfortable.

너무 만족스러운 여행이였습니다 아픈상황에서 병원도있어 너무 잘 이용했습니다 숙소는 현지느낌이 잘 드허나면서도 세련되었으며 모든직원들은 친절했습니다 추천합니다

매우만족합니다

시설 너무좋고 숙소 상태도너무좋은데 음식이 ..

Excelente lugar 10 de 10

This is the most beautiful resort I have ever stayed at, the hospitality is unmatched and the experiences were incredible! Highly recommend any to stay here, I’m already planning to return

Hola buen dia , esperamos por parte del Servicio de mayordomos un trato exclusivo y al menos con. Nosotros no lo lograron Dista muchisimo de la excellenca , La pscina sucia Una puerta del Baño a la terrace rota La ducha del jacuzzi de la terrace con goteo En fin un desastre A execcion de Eli exelente y el botonrs q nos recibio, el dia q llegamos Chico deberia ser mayordomo Por los demas el resto del personal muy bien Quiero reconocer q los mayordomos son educados y correctos , pero esperamos al estar en una habitación presidential un trato de excellenca q no recibimos y si lo comparators con Otto’s Servicios en Otto’s hotels es nulo Un saludo Gracias

Best resort in México and probably in America. Make sure to reserve the restaurants and parks in advance and if you have a chance, go to the spa!

Me gustó la variedad de comida y la atención de todo el personal no me gustó que en la reservación dice que hay transporte incluido,si lo hay pero tienes que reservarlo 24 hrs y ellos son los que deciden el horario tuve que esperar 5 horas en el aeropuerto

Excelente opción para vacacionar

Love everything. 5 days were not enough. Loved the experience, coming back for sure.

Super todo ! Lo único que no me gusta que los huéspedes dejan los platos de comida afuera del cuarto y duran mucho en recogerlos, y otra cosa , que si llegas un día antes y tú check in es un día después no puedes abordar el transporte, y de regreso igual, tienes que presentar tu pase de abordar ese mismo día, también fui a ver lo de la membresía y se enojan si no les compras nada.

3rd visit this year. Excellent food and amenities, service was wonderful.

This is our second time at a xcaret property! We arrived on a Wednesday and left on Sunday. The staff Wednesday- froday afternoon were fantastic, but there was a noticeable shift on Friday night through Sunday. We saw that a large conference was being hosted on the property that weekend and it seems the staff were overwhelmed in all areas with long lines at all the restaurants and bars. We went to the front desk with a concern and were ignored for 15 minutes while everyone worked at a computer when we finally made them pay attention to us we were told our concern wasn’t their problem and not their fault. I pushed back and finally got redirected to the concierge desk, who aknowledged the concerned and fixed it to the eBay of their ability. Our excursion ran late getting us back to the hotel by a half hour and our check in guide gave us the wrong time for our dinner reservations, so what was supposed to be a 2 hour gap was narrowed down to 15 mins or less. We just wanted to rescheduled or cancel without penalty since the excursion was through the hotel and it was not our fault transport was late getting us back. The timeshare sales and returning discount sales person where incredibly pushy and rude. We were taking our bags to the front to be held so we could have breakfast and they demanded we check out first, we said sure but then they spent 30 minutes trying to push us into the sale and we almost missed our window for breakfast on a long travel day they would not take no.

Very nice hotel. I would go back again.

Hotel and staff were amazing. Only downside was it was so huge that we had to figure out which way to go to figure out where our room was but being that we are landmark people it was easier for us, shuttle to xplor was nice and comfortable. When they did our room cleaning someone took a robe which we could have gotten charged for thankfully, we did not And we were even offered another robe. Food was amazing except, but we believe everyone in our party got food poisoning at the restaurant named Arenal and we had diarrhea for days other than that. Oh wait to pay that much for an all-inclusive resort stay we had limited access to certain parts of the resort due to members only ““ Now other than that experience was I was saying 7 1/2 out of 10.

Amazing facility. Unlimited activities, very clean. Endless pools/beaches. Best hotel stay I’ve ever had.

Great Serivce, Excellent atmosphere, Luxury facilities. Only down side was that we picked up a stomach bug on the last day. ate a special dinner with an 11 course meal. One of the items got us. Unfortunate end to what was otherwise a fantastic stay

Excellent

Todo excelente