I had a very bad experience here. That night was the show of Blackpink. When I and my family came at the hotel around 9am. I have booked a family suite room with 2 beds but what I came the room was like a old motel. The receptionist said that (I) online agent was tried to obtain the ID of the hotel and loaded for sale of their room without their permission (???) then I must book room directly to them for their arrangement, (ii) my booked room was hot due to the broken air conditioner and they tried to contacted me for another arrangement but could not contact to me (it is a unreasonable and unacceptable explanation and I was not contacted by the hotel before I came). The room I received was very dirty and eventually the door was broken. Very disappointed. I guessed that they may have more opportunities to rent the room given the high demand for the show of Blackpink in Hanoi that time.