매우 나쁜 서비스. 체크인을 할 수 없고, 오전 1시까지 기다려야 합니다. 리셉션에 가서 이 방은 자기네 방이 아니라고 합니다. Traveloka에 불평하고, 그냥 몇 번이나 기다리라고 하세요. 너무 슬퍼요. 저는 가족과 함께 JB에서 왔는데, 쉬려면 오전 1시까지 기다려야 합니다. 처음이자 마지막입니다. 다시는 여기 오고 싶지 않습니다.

답변이 너무 오래 걸리고 의사소통이 잘 되지 않았습니다.

We encountered poor and insufficient and dispute information from the management and the person in charge. We have paid during booking only after that the person in charge informed all upfront deposit for staying that only can refund 3..5 working days. No office. Very insecure for those who wanted to stay here. Traveloka unfortunately can't help to settle the matter even tho the greystone Robertson didn't follow the app deposits instruction which is to refund during the checkout. We did not even stay here and we fail to get our refund. Please be careful guys. With this kind of transaction I may want to warn others. Regrettably I think we have been scammed. So we are a very unsatisfied customer! And will never choose this kind of arrangement anymore at this residence.

The best place for the stay with the affordable price. Really enjoy the holiday.

Nice place, although entering the house there is a slight unpleasant smell. Ask for a deposit that is too high for a 1 night stay of rm300 which is higher than the price paid for the accommodation (rm90). At least it doesn't make sense to return the deposit takes too long up to 5 working days and is understood by employees no matter from the day you check out. The house is not complete with wifi. From day check out 22/3 until 26/3 didn't get my deposit back

Had great stay at greystone robertson suites. Very friendly staff and awesome happenings place.