전체 평가 및 리뷰 Red Roof Inn Chester

You get what you pay for. I wanted a place that was pet friendly that we could lay our heads. In the most basic way it fulfilled my wish. However, I cancelled my return reservation fr my drive home for the following reasons: 1. Overall the place is dingy. In the hallway on the second floor there is or was a leak in the ceiling and there’s mold or black dirt all over it. 2. The place is damp and smells. 3. I had 2 rooms and there was mold or something in the bathroom so my family would not take a shower there. 4. There was mold or black dirt in the fridges of both rooms. 5. Bed was too soft but doable for a night. If you have a very bad back and need a hard mattress I’d recommend passing: 6. Check in was annoying. I sent a note saying I needed a room in the first floor that was accessible. It was clear they never read the note or reserved the space so there was one room left but it was not accessible. I noted I’d pay for the rooms at the hote. Without asking me the person charged my card for both rooms. I requested this so my party could pay for their own. They then asked if the other person could just Venmo me. This person has no idea what Venmo is and it wasn’t worth an argument but the staff can be trained better. 7. There is no breakfast. Maybe you get toast and cereal but it’s not an organized effort so don’t bank on it. 8. There’s never anyone at the front desk. It’s a bit odd. This place is not for me and may be perfect for someone else.

The stairwell smelled like urine. Our room was dirty and had a moldy smell. The refrigerator had something really gross growing inside towards the back

the room a/c was set on 72 the room was at 65 couldn't get it any different brrr

Good

At first when I went there it was good, but the toilet did have a leak, and the sink and shower ended up clogging up but I mean it was nice being there. The AC was not working either. It was just hot, but other than all of those things, I think that it was an okay stay.

It's a very nice place for the price. I would stay her again

I just liked the convenience.

Clean Staff friendly

The description said breakfast was included, but it wasn’t. I requested a credit for the breakfast but they didn’t give it.

Toilets did not work properly, water leaking, moved to three different rooms and the final room toilet did not flush.

Very comfortable beds, large rooms with plenty of space. Wonderful air conditioning that was constant through the night. The shower was good, decent temperature and pressure, and it was accessible.

Breakfast was not available. No sign saying they were sorry - just we haven’t received our delivery. Not even coffee available. Springs in mattress were uncomfortable.

Grateful

Laundry facilities not available for all of stay

My room like never been cleaned before, and smell like cigarettes.

The Front Desk Representative was friendly, efficient and prompt. However, the condition of the room was poor. The door was misaligned, which made it difficult to open and close, as well as impossible to set the security deadbolt. Also, there was no TV remote control in the room. When I inquired at the Front Desk they informed me that other customers had removed most of the remote controls and there were no more available. Since it did not appear that the hotel was sold out, I was a bit surprised that I was not offered a different room, or that they did not take a remote control from one of the other rooms and give it to me. Moreover, in the morning the breakfast bar was non-existent. The juice machine was broken and the milk for cereal spilled all over the floor. I feel there should be some sort of compensation or partial refund because the breakfast was not as described in the hotel description.

The employee who checked me in extremely quick. The room itself was really nice, but it's age was showing. Marks/scratches on the wall near the door. The bathtub looked like it had to be resealed and was coming apart. I could look over these things, but having doors slamming all night long was a huge issue. It sounded like someone was trying to break in, that's how loud the doors slamming were.

Very poor no hairdryer no continental breakfast it took me about 20 minutes for someone to come to the front. The bathroom was coming apart. The hot water would not even work. I just feel like I want my money back. First of all as false information on the website the next-door had four dogs, and they bark all night long.

The entire staff was truly amazing..

Staff is amazing. The breakfast is avg. Sometimes missing basic things like milk,cream cheese,juice.