There was no running water for 4 out of 6 days of our trip. There was no one working at the reception and another hotel helped us. The manager was trying to justify by saying there’s water issues in the entire area, when all the other hotels had water.

the staff are very kind and excellent location

Over all it was a good stay. You can't get any closer and for a first look at the pyramids this is the place. It's a no-frills place but if you want good views, this is it. Also it may appear to be a in unsafe area but it is actually pretty secure and safe. They a plenty of YouTube videos that will show you exactly what to expect.