Great apartment, however the customer service was inconsistent and went from good to absolutely unacceptable. Twice in our stay, day one and 4 we were unable to access the building (day one) and the flat (day 4) due to faulty entry system. The customer service was unhelpful, with one agent laughing in the background, and it took 60 mins to get an answer that someone was going to look into it and another 45 to 60 mins to enter the flat. Absolutely to avoid. Issues in a property can happen but the way they were handled was appalling. Some of the reps had zero empathy and interest in the fact we could not get into the flat at 9pm. It is really a pity as the personnel on the ground were magnificent (once you could get hold of them) and some customer representatives were very empathic. Pity the two male reps of day one and four were so bad that I lost trust in Limehome as a provider