We had to cancel our reservation the day before due to family care conflict. We were devastated but figured our plans were shot. Long story short we were able to proceed with our concert and although we canceled within the 24hr window, the Gateway hotel refunded us our original canceled reservation, booked us another room with no hassle at all.
Our first time staying here and from setting, to staff and room everything was top notch and clean/ inviting. The pool area/ jacuzzi were very nice and quiet. How the staff and property worked with us last minute was exceptional and much appreciated. My wife and I will 1000% be back, do yourself a favor and check out this Hotel and the surrounding shops. You won’t be disappointed!