Lovely hotel, shame about the Aircon.... Really nice place, helpful friendly]staff, really nice room (upgraded from original - bonus!), but Aircon didn't bring room temperature below 26 degrees even when set to 19 all night. Booked for Aircon as much as anything else so was a bit of a letdown as a poor nights sleep was had, being as it was heatwave time! Would go back for sure as otherwise great.

La struttura sembra un po' abbandonata a sè stessa ma, in realtà è un trasandato "voluto", girando per Bristol vi renderete conto che questa caratteristica fa parte un po' della città. Tuttavia, ho riscontrato una serie di problematiche nell'albergo: - lenzuola sporche, sia appena entrato in stanza, sia la sera, dopo che avevo richiesto un cambio delle lenzuola; - asciugamani sporchi; -adattatore della presa elettrica non funzionante; - la finestra non si apriva e non poteva esservi ricircolo d'aria; - l'aria condizionata può essere modulata solo dalla reception e non ha funzionato durante la notte del mio soggiorno. Devo precisare però che non appena ho evidenziato il tutto al manager dell'hotel, mi è stato detto che metà del soggiorno mi sarebbe stato rimborsato (cosa che è successo) e mi è stata offerta la colazione (per altro, buona). Purtroppo l'esperienza non è stata buona ma ho apprezzato tanto il comportamento del personale che ha tentato di rimediare alla pecche evidenziate.

Really want to go back. High quality hotel

Nice room setup even if they're a little tight, great bar attached to the hotel.

Lovely decor and good location but noise carried from the “lobby” to the second floor, making it very noisy. Unconscious guests coming back late and very rowdy, couple with terrible pillows made sleeping hard. The room next door also let out a constant beeping noise that was heard across the entire 2nd floor (so said another guests). I really wanted to like it there but not sure I’d stay again.

Great fun. A pleasant change from boring chains…..

Honestly a great place… the staff were friendly, the rooms were lovely and the breakfast was delicious….

If you like the Bristol Vibe you’ll love this Hotel. Friendly and helpful staff. Easy check in and out. Trendy bar/lounge area and bedroom very nicely appointed with very comfortable bed and pillows. Lovely en suite and nice toiletries and fluffy towels/ dressing gowns. Floors could have been cleaner as could Bar area. Convenient parking 5 mins walk away at Cabot Circus multi storey. Useful to note that the Hotel Entrance is on Cave Street ( off Portland Square) Not Portland Square itself.

Beautiful room but seems to be understaffed and service wasn’t great

Hotel, room and staff were really nice.

The buildings are old; you can tell from the worn steps. But the staff is very attentive and helpful. It was a short walk to multiple food options and some Banksy murals, too. Twenty minutes to the water with loads to take in on the way.

Pretty little place to stay

Always a great stay

Was perfect for my need

The room was beautiful and really well appointed but there was an event hosted in the hotel until 4am and it was very loud so we couldn’t sleep. Staff seemed very overstretched so it was hard to find anyone to check-in/checkout or help with queries. No one manning the front desk so anyone could just wander in via the bar and go up to the rooms which felt unsafe

Great stay at a very well put together hotel with a personal touch

Loved it

Pet friendly, professional and always so welcoming. We love the artist residence and highly recommend it

Short: recommend for short lazy trips, particularly for couples. Less suitable for extended stays, particularly working holidays. Long: while overall lovely, there were multiple things which were a little off and dismissed as either quirkiness of an “artist hotel”, an old building, or “standard practice”. However, as some greatly experienced with the hotel industry, these are more purposeful misdirections. There were many, but a few include: - the hotel is not “reasonably” accessible, and the elevator does not serve all floors. Keep in mind if you have mobility issues or significant luggage. - difficult to work if you are taking a “remote working holiday”. The “laptop work surface” in the rooms are just tiny low coffee tables with trendy big chairs that you’ll have to hunch over and your back will hurt in short order. - their LOVELY library is not a dedicated space, as it gets rented out and therefore can’t always be used by the guests (an issue compounded by the issue noted above), - the bar adjacent space is an alternative workspace for the above, but it is basically in a corridor slave and has loud-ish music, making concentration and calls difficult.

Front desk attendant was rarely there. We needed to bang on the door on repeated occasions to be let in to the hotel