The upgraded us into a room in the main hotel which is unbelievable. Very laid-back but beautiful

The staff was wonderful, our room was spotless and very comfortable, the beach was beautiful

Overall very good stay with excellent staff. Small suggestions: expedite check-in. There is no reason is should take an hour to get someone to their room on a slow day. Some people just want to get to their room and not have a tour of the resort. Need more towels in rooms, at least equivalent to the number of guests in the room, which is known at check-in. Need napkins in lobby coffee shop.

I usually read all the reviews to get my opinion on resorts I should stay at. Some reviews are up and down. But I take them with a little grain of salt. That being said. I wanted to share mine. Which I usually don't do. We had a wonderful stay here. The resort is beautiful. The rooms are clean. The staff is great. The cleaning people are sweet and helpful. The butlers are awesome and help with any questions or help set up your excursions. The water is beautiful. Was a little rough while we were there so we went to the other side of the island and were in calmer waters. The pool and jacuzzi near our room was great. There's also one by the beach which is nice. Food was so so. It's so expensive. My kids are so picky so it was difficult to satisfy all of them. My husband and son did utilize the grocery shuttle and did some shopping. Again it's expensive. But it is what it is. That's the whole island not just one specific place. Everything has to be shipped in. I did use swift eats and ordered food from one of the restaurants and it was good. Somewhere restaurant on the beach was really good. The snorkeling excursion was awesome. My husband and kids loved it. I enjoyed staying on the boat in the sun. Iguana island was cool. I also did the clear kyack photoshoot it was a cool experience. Travel to and from the airport was easy. All and all we loved it. I would definitely recommend this place. Just be prepared that the island is pricy but everyone is so sweet & friendly

No better room on gods earth. Totally awesome good people my secret

Everything was amazing

Its y second stay there and i absolutely love it. The only thing i would change would be breakfast, it could use a little updating.

Stayed here for the last 8 years, some changes, not our best experience. But the location is great.

The majority of the staff was very friendly. The restaurant on- site has a limited menu and your experience will depend on who your server is. Some were not happy people. This resort needs an activity night every night or some fun things to do l, especially with kids. The rooms were beautiful, clean and the washer / dryer was a plus! Very nice resort but food and activity choices need some improvements.

So Beautiful! This was amazing for our family of 6. The rooms, service and area was amazing. I would definitely recommend this resort. We felt completely safe the whole time. I would stay here again.

Excellent chill environment with a very professional staff. It was a smaller resort which made it very cozy. Booking excursions was easy and the hotel took care of it all. A definite recommendation.

We chose this property above others due to location and a great deal. It is not very large, which is nice and was family friendly. The ladies at the front desk were kind & helpful. The snorkeling here is lovely and it is only five dollars to rent snorkeling gear. The attendants at the beach were very friendly. Pool area is not large, but it was easy to grab chairs. Onsite dining was ok, not great. Breakfast is included and includes pastries, yogurt, fruit, & coffee. The morning attendants were not super friendly. Onsite gift shop is small but has essentials. Our room was lovely. Housekeeping came twice daily. Beautiful view & washer/dryer were functional. Beds were fairly comfortable. This is not what I would consider to be a luxury resort. With that said, it was a safe, clean hotel with good amenities!

Staff are RUDE. This is the Worst resort we have ever stayed in on this island. Staff make you feel unwelcome and are outright rude to guests. They refuse to lift a finger and will find excuses not to allow guests to use the water toys. This place is a major waste of money, book somewhere else

We had high hopes when we booked an 8-day stay here, excited to enjoy a relaxing vacation in what was advertised as a 5-star resort. Unfortunately, by the second day, we were already exploring options to change hotels. Regrettably, the hotel was unwilling to accommodate a cancellation, so we remained for the duration of our booking. Despite the luxury label, the property fell well short of expectations, we would not rate it more than 3 stars based on the service and overall experience. The service throughout the hotel was extremely slow, often unhelpful, and occasionally bordered on rude. It gave the impression that guests were an inconvenience rather than welcome visitors. That said, we do want to acknowledge a few of the front desk staff who genuinely tried to assist us, their efforts did not go unnoticed and were appreciated. Another concerning aspect was the lack of respect for guests’ privacy. Even with a “Do Not Disturb” sign on our our room, while our kids were napping, housekeeping insisted entering our room, disregard of our privacy, but they also spoke loudly enough to wake the kids. We also had a very bad experience at the hotel restaurant. Even standard meals like breakfast and fries were consistently poorly prepared, greasy and unappetizing. As a result, we opted to dine off-property as much as possible, and were met with the warmth, care, and hospitality that truly reflect the spirit of TCI To end on a positive note: we absolutely loved the island itself.

Awesome

The friendliness ofthe staff

Stuff can try to be nicer

Great place to have the best of both the feeling like you are in a hotel but have a full kitchen and 2 bedrooms for a family. Restaurants on site were great!

Great experience; would stay here again

Dining experience did not match the quality of the hotel