This is our 2nd time since December going. We got 2 rooms. The 2nd room we had the water was cold and no door on the shower so the water went everywhere. Our first room was way better, carpets still dirty it’s weird I can’t tell if they are supposed to be that way, but they look so badly stained. Karma lounge… a JOKE. Both times going, and both times being dead, with the service being the worst. It was like the staff was a deer in the headlights. And I tipped 0 and I got charged a $7 tip…. (This got fixed but wow!)
The service at the Paradox is amazing (both times) staff are lovely, and go above and beyond. And what makes us coming back are the staff and the pool hot tub area. That you can’t compare to anyone else.