I have stayed in the Waikoloa Beach area for years, but first time at The Shores. I was very pleased with the unit which had obviously been updated and was nicely decorated. It was appointed with everything needed for a comfortable stay and then some. We enjoyed walking the beautiful grounds. Pool is lovely. The beds were comfortable, however the big pillows were very lumpy and difficult to sleep on. The carpet in the guest room could use a good cleaning, and we missed an indoor dining table. However, the lanai was more than adequate and we used it well. We would go back.

everything was great. Everything was provided. had a great week. thanks for hosting us.

Don’t stay here if you want a place that prioritizes providing a high level of hospitality and customer service. We thought we chose a great place to celebrate our 30th anniversary and to celebrate my being cancer free for over 5 years. Staying at this place ended up being frustrating and disappointing in several ways. On the first day, the TVs in the 2 bedrooms didn’t work. The ceiling fan didn’t work in the second bedroom and the dresser drawers kept sliding open. My husband banged his knee a couple times while he was trying to fix the TV. He did this because it took a couple of days for property management to send anyone over to rectify the situation. When the “condo inspector” came over, she thought she fixed it but as soon as she left, the TV didn’t work again. This condo inspector failed to see that there was a big hole in a wall, the toilet in the master bathroom had toilet tissue still in the bowl prior to our arrival, the sliding door to the lanai was grimy and streaky, the electrical junction box in the wall between the kitchen and master bedroom was loose and pulling out of the wall, the chains on the window shades kept breaking apart, and there was a problem with the ice maker in the refrigerator. There were other shortcomings, which are minor but too numerous to mention in a review. For the price we paid for our stay, we wouldn’t expect these kinds of issues and shortcomings. My husband emailed customer service describing our experience and the flaws of the cond

This was a fantastic stay! The apartment was beautiful and clean. Everything we needed was provided. I would definitely stay there again in the future. Also, the communication and instructions was easy and accurate. We really enjoyed our stay!!!

The place was beautiful and the local neighbors were so friendly! The beach chairs, towels, umbrellas & boogie boards were an extra plus since we took our 2 grandsons. We had an issue with the TV not working in the room & called & Catherine sent someone out asap. They had the air conditioner on for our arrival & the place was cooked down & it circulates threw entire house. The 2 bedrooms with separate bathrooms was perfect!