숙소 넓고 깨끗하고 화장실도 2개이고 깔끔했습니다. 부엌에 취사도구도 다 있고 오븐 식기세척기 까지 있었고 냉장고도 커서 좋았어요!! 식탁도 거실 소파&테이블도 다 깨끗하고 좋았습니다. 다만 방음이 잘 안되어서 밤에 바깥소리가 좀 들렸고 거실창문이 이중창이 아니라서 난방을 틀어도 거실쪽은 12월 날씨에는 좀 추웠어요. 반면에 거실창문에서 먼 안쪽방은 바로 방입구에 히터 나오는 곳이 있어서 방 안은 오히려 덥고 무척 건조했습니다.

cozy but convenient locaiton. The room was clean.

시내에 있어 편리했습니다 주차장 요금이 좀 비싸고 ㅜㅜ 욕실 청결이 좀 별로였습니다

Excellent stay

Séjour Chambre Studio Smart que j’adore comme toujours: équipements service propreté impeccable Néanmoins point négatif à signaler sur l’état du mobilier je descends depuis 5 ans dans cet hôtel, toujours en studio smart et au fur et à mesure des années l’état des chambres qui il y a cinq ans déjà avait besoin d’un peu de rénovation, se dégrade de plus en plus: besoin de rénovation nécessaire Portes placards cuisine qui ne se ferment plus, table salle à manger qui bouge, porte fenêtre qui bloque et grince, salle de bain qui se dégrade et literie de très mauvaise qualité, ( canapé lit et lit chambre), lit qui grince et matelas surutilisés qui sont à changer

Clean room. Comfortable beds. Beautiful hotel. Well located.

Excellent property and great location. Staff was top notch and super helpful. Showers were a little small even for a petite person, but otherwise, excellent choice of a place to stay

Chambre spacieuse et propre, avec tous les équipements nécessaires. Personnel agréable. Très bien situé pour tout faire à pieds ou en bus ( l’arrêt est juste en face de l’hôtel).

Overall great

Really nice hotel, modern amenities and staff was overall nice. There was a washing machine in the unit and we loved the pool/bar upstairs. There was a bus right outside to take us around town. It is central to the city.

Foi tudo ótimo. Funcionários muito simpáticos e bem localizado.

Perfectly located. Soaking tub on Terrance was nice.

Excelente servicio, localización, amplias habitaciones, Excelente limpieza

Dejligt centralt hotel til en god pris

Todo muy bien y súper céntrico

Great service, great staff, excellent location. Great for families. Everything worked in the room. New Madrid favorite!

Overall, we had a very good stay at SmartRental Collection Gran Vía Capital and would consider staying here again. The location is excellent—right in the heart of Madrid and within walking distance of many attractions, restaurants, and shopping. Check-in was smooth, even though there was only one gentleman working the front desk for a large number of arriving guests. He remained professional, courteous, and efficient despite being very busy. The apartment was clean and comfortable, although a bit small. We did arrive to find that towels and toilet paper were missing, but those issues were resolved. The standout of our stay was the breakfast service. The blonde lady working in the breakfast area was exceptional. She was attentive, friendly, and highly professional. She even remembered us and our room number each morning, which made us feel very welcome. The only disappointment was the rooftop and swimming pool hours. Since Madrid was extremely hot during our visit, it would have been nice if these amenities had remained open later than 6:00 p.m. Check-out was quick and easy. With its outstanding location and excellent staff, this is a property I would recommend, and I would gladly stay here again.

Clean room , staff are so friendly, you can walk everywhere

The hotel is in a great location, right on the Gran Via where you can find lots of restaurants and shops and within walking distance of some of the wonderful sights of Madrid. The staff were great and very helpful, especially in the restaurant at breakfast where there is a continental buffet on offer and you can order hot food, such as eggs and pancakes. We stayed in a 2 bedroom, 1 bathroom apartment which was very spacious and clean. The only downside was the lack of storage space in the bedrooms, as the two large cupboards with doors we had in the bedrooms were stuffed with duvets and extra pillows, so we could only use the shelf space. We also noticed there was a light in each room which didn't work and in the living room too, as well as the TV in our bedroom - so I think the maintenace just needs a little extra attention. We had a dish washer and washing machine but no cleaning supplies which was a little surprising as we have always been provided with a starter pack in other hotels and airbnbs... so we had to go out and buy these ourselves. Otherwise the rooms were well cleaned every day. We were really looking forward to using the rooftop pool, but this was very busy and there were limited loungers, so we didn't have anywhere to sit outside of the pool and had to go back to our rooms wet. The pool is also very shallow, so bear in mind you cannot swim in it. Overall we had a great stay and would still recommend this hotel.

Great location and customer service. Team was very responsive to our requests. Loved that the hotel is modernized and has no carpet in the room.