En af de dårligste hoteloplevelser, jeg har haft. Jeg kan ikke anbefale hotellet. Vi havde booket 3 overnatninger og betalt ekstra for et værelse på øverste etage. Umiddelbart fint, men det viste sig at være et værelse uden varmt vand. På andendagen endte jeg med at bruge næsten 3 timer i receptionen iført morgenkåbe, fordi telefonen på værelset heller ikke virkede. Receptionen kom med den ene forklaring efter den anden om, at hotellet var fuldt booket, og at de derfor ikke kunne tilbyde os et andet værelse. Først forsøgte de at flytte os til et ringere værelse, og til sidst fandt de et værelse på 5. sal – stadig en nedgradering i forhold til det, vi havde betalt for. Jeg bad om en form for kompensation for den betydelige ulejlighed og den tid, vi måtte bruge på et problem, som burde have været løst på få minutter. Hotellet valgte i stedet at ignorere os resten af opholdet. Morgenmaden var desuden meget skuffende og langt under det niveau, man bør kunne forvente af et 5-stjernet hotel. Samlet set et ophold præget af dårlig service, manglende ansvarstagen og et serviceniveau, der på ingen måde lever op til et 5-stjernet hotel.

Personalet var meget lidt imødekommende. De var mange på arbejde i receptionen men havde mere travlt med at tale med hinanden med med gæsterne og hjælpe med tjek in + div. Værelsets dyner og håndklæder var enten beskidte eller det var klistermærker på håndklæderne.

Great service, wonderful room. Nice neighborhood, next to Metro station, Primark and El corte ingles across the street...

Terrace bar and breakfast were adequate. Food was tasty. The pool heater was broken. There was no gym either. The staff is outstanding. They were courteous and professional. Came through with my requests easily and that was the bonus.

Die Lage der Unterkunft ist hervorragend, ÖPNV und Gaststätten sind in kürzester Zeit fußläufig erreichbar. Der Empfang war trotz online-check-in zwar ziemlich umständlich, das Personal im Restaurant macht diesen Ausfall aber mehr als wett.

Helt fantastisk frukost! 10/10. Hittade tyvärr damm under hela sängen och på listerna i badrummet vilket förvånade oss. De hade även glömt vatten på rummet vilket kändes slarvigt när vi hade blivit ”uppgraderade”. Annars var upplevelsen bra, toppenläge, trevlig personal, skön och stor säng.

Hotellet og rommene var veldig bra. Beliggenheten perfekt. Utebaren på toppen må medre sin service.

Super rooms, including bathroom and beds Suggest better logistic whwn it comes to breakfast, both selfservice and ordering

Excelente hotel Bom pequeno-almoço Muito boa localização

Toller Aufenthalt! Zentrale Lage.

Clean and comfortable rooms but amenities such as pool we had to pay to a third party, this was a misrepresentation of the hotel pricing !

Buon Hotel, non proprio un 5 stelle

Sköna sängar, rent och trevlig personal!

Sentral beliggenhet, stort rom, stille og trygt strøk, gode senger, stort bad. Dog stod ikke hotellet til 5 stjerner, ei heller hotellets restaurant til Michelin-standard.

Roof terrace is useless and staff not very helpful.

Zimmer schön, lage Gut. Frühstück nicht 5 Sterne würdig. Für Pool muss bezahlt werden (1h für 20 Euro) Fitnessraum hat spärliche Ausrüstung. Kraftgeräte in mässigem Zustand. Ausdauergeräte Gut.

Kahvaltı çok keyifliydi, otelin konumu, manzarası şahane

The room was lovely and the hotel building was modern and well located, however we had a few issues which affected our stay: 1) spa access is not included in the price which was not made clear on Hotels.com at all, you have to reserve access separately 20 EUR pp, just for access to the pool and sauna for 50 minutes. The reception staff were unhelpful about this; I appreciate that the spa is a separate company but reception did not offer to help us book or give us any other information; 2) the staff were generally unhelpful at check in, providing nothing except room keys (no info booklets etc) and no help with bags / recommendations etc which we would expect at a 5 star; 3) we had emailed and messaged ahead asking to ensure there were 2 separate beds, we got no replies and upon arrival the bed was set up as one king - we had to call down and have this fixed; 4) the room was only cleaned once in our 4 night stay - we often had a do not disturb on in the morning but there was always time in the afternoon when we were out and yet it would not be cleaned.

Clean rooms, staff was very responsive and helpful. Service was excellent and Pablo was very helpful with directions in terms of fun, architecture, places to see and food. Will definitely be going back on our next visit to Bilbao.

Normal