Trying to get a hold of the front desk prior to my stay was difficult. I would call and there would be no answer, they would call me, I would answer and the line would immediately end. Was very difficult to talk to anyone prior to my stay regarding confirming my reservation and payment. Seems like rooms also need to be double checked for defects as the room I stayed in had a flickering light in the bathroom, likely just needs to replace the bulb. Otherwise, I had a great stay! The room was very nice and in close proximity to many different shops and restaurants. I would absolutely stay there again, but front desk needs to be more on top of the phones and housekeeping or hotel staff should check rooms more thoroughly between guests, would hate for someone with epilepsy to have to deal with a constant flickering light while using the washroom!