The staff was very nice. We had a wasp nest in our AC unit, and I got stung in the middle of the night. The staff tried their best to find a solution to help, but they wouldn't change my room, even though the vacancy sign was up. The room and facilities was fine, although the pull out sofa was absolutely disgusting - it must have been 30+ years old, with holes and horrid stuff inside the mattress. Again, the staff was very kind and pleasant. The pool was great for the kids!