전체 평가 및 리뷰 Cyan Cancun Resort & Spa

nice hotel /staff was nice but at check out i was accused of stealing hand soap ? why would i want their hand soap , i felt like i was getting gaslight lol besides that everything was good !

Our room was great always hot water in the shower. Comfy bed. TV hard to figure out but all streaming so we watched my YouTube. Bus to Coco Bongo area is every 5 minutes or more for a dollar. Taxi is expensive - try UBER or bus.

We chose Cyan last minute because it was available! What a little gem! The staff is very friendly and they work very hard to keep a spotless and efficient facility. The onsite restaurant has good food and friendly staff. We especially loved William! This is not a huge resort - but it is quiet, clean and beautiful. The infinity pool is large, clean and refreshing. Access to the beach is easy and the lounge chairs, umbrellas and towels are accessible and appreciated. There is a swim up bar with two super nice bartenders. We ate most of our meals onsite or across the street at a nice bar/grill and a very nice upscale Mexican "fusion" restaurant. It was a laid back, relaxing week at Cyan for us.

Right on the beach, clean, nice pool. We took advantage of two for one happy hour! You can’t beat Miguel's margaritas!

I love the spectacular view of the ocean,seeing sunrise from the balcony or from the pool it’s stunning

En la habitacion no hay telefono, habia varios desperfectos y no habia como reportarlo a la recepcion. Lo bueno que solo estuvinos 1 dia pero para alguien que se quedara una estancia normal si puede ser fastidioso tener que estar bajando a la recepción a cada rato.

Excelente servicio

FILTHY ROOM SINK DID NOT DRAIN SHOWER COLD

Super polite staff. Recommended.

My room was dirty and in a basement that didn’t feel safe. When I complained they switched my room where my sheets were dirty and my toilet wouldn’t flush. My TV didn’t work. I wouldn’t recommend staying there. The worst part is I reached out to Expedia to move to another hotel and I couldn’t get any help or speak with anyone.

Chill. Nice staff. Great in off season! Food was delicious and good price. Convenient store across the street.

The resort was kept clean by the housekeepers despite it being old. The stay was nice overall until they tried to charge me for a broken door that was not my fault! overall, I had no issues. The resort was quiet and everyone was mindful. Just wished it was all inclusive as we were dying of hunger and the resort restaurant had few food options. 7/10. It's in walkable distance to a convince store for late night snacks and i felt pretty safe in the area. Good for families and couples that want to enjoy some peace and quiet.

Instalaciones muy viejas, necesita renovarse. Vista al mar sin posibilidad de abrir ventana. El sanitario no funciona, tienes que jalar varias veces la palanca. El baño huele a caño

Breakfast started t

Probably one of the worst experiences we’ve ever had.

Bien

The location is alright but the views and beaches are incredible!

Excelente vista

Miguel the sever at the bar excellent

I stayed 26-nights. Great location on private beach in hotel zone. A stunning seaside view from room balcony each morning, which includes beautiful Caribbean Sea, lagoon, and pool. Excellent bed, no wiggle or noise when changing positions that would disturb companion sharing the bed. Minifridge in the room is an asset. No microwave though. Shower has good pressure, no smell, I never ran out of warm water. Toiletries complimentary that included shampoo, conditioner, body wash and hand soap for convenience to patron. Facial mirror and blow dryer available. Resort room is quiet and peaceful. I am hyper-sensitive to noise when I sleep, and I always had a great sleep during my stay. The waves bring nice white noise sound and most noise that did occur was minor in duration. I did have to put my ear plugs in one night due to strong winds banging the sliding glass door back and forth in the grooves. I assume there is nothing that can really be done about that. I saw staff painting & scrubbing during my stay, so they keep up with maintenance. There are no phones in the rooms which was a big concern for me if there were an emergency. Please note two people were saved by lifeguards while I was there, the water is beautiful but dangerous, couldn't really swim most days I was there. The pool is clean and beautiful but most days it was too cold and there is only a ladder to get in and out, no stairs. I loved my stay. I give 4 out of 5 stars.