As soon as we first walked into the hotel, the service was so great. The rooms were nice and comfortable, good WIFI, but what we were most satisfied with was the service of the friendly staff. We have a late flight on the last day of the trip, so we left my luggage and came in in the evening, so I could take a shower and go. Thank you for taking great care of me from start to finish. If we go to Hanoi again next time, we would 100 % want to stay here again.