너무너무 깨끗하고 기분 좋은 호텔이었습니다. 호텔에서 나가자마자 아름다운 루가노 호수를 거닐 수 있는 산책길을 만날 수 있고 주위에 음식점, 기념품점 등이 많아 편의성도 좋았습니다. 다시 방문하고 싶은 호텔입니다.

테라스뷰 최고임. 루가노 지역특성상 이태리어 쓰시는데 영어로 말하면 잘 못알아들으시는 부분있습니다 그리고 호텔 바닥 자체가 걸을때마다 삐걱대는 소리가 나는 나무바닥이에요.. 이 소리가 옆방 윗방 다른 객실손님의 발소리까지 생생하게 다 들려요 ㅠ 방음 자체는 거진 안된다고 봐야해요 그리고 테라스 객실마다 간격이 띄어져 있는게 아니라 붙어있고 무릎높이 철장만 있거든요? 방음이 안돼서 삐걱소리가 들리는데 괜히 누가 테라스밖에 건너서 돌아다니나싶은 생각도 들었어요..여자 혼자 여행와서 예민한걸수도있고 딱히 테라스에 잠금장치? 같은건 없음 그냥 문 자체 닫는형식임! 그리고 아침식사 어디서 하는지,몇시에하는지 제가 못들은건지 몰라서 못먹었어요ㅜ 아마 0층리셉션 1층식당인거 같은데 어차피 2박동안 늦게 일어나서 못 먹었겠지만 그래도 아쉽네요 리셉션에서 맛있으니까 꼭 먹으라거했는데ㅠㅠ

Firstly, all employees are very very kind to me. I didn't expect facilities of the hotel because there are a lot of harsh reviews about that. It is only the location that made me decide. Of course, the location was perfect and when I saw my room, I was so satisfied. It was clean and had small terrace with wonderful view. Mattress of the bed surprised me and bedding(covers) also has high quality. Breakfast was not bad. I will visit this hotel again. I swear.

유럽호텔들이 다 그러하듯이 좋은 위치는 낙후된 시설을 의미하는데... 이 호텔역시 지불한 가격대비 좀 시설이 미흡하다는 생각이 들었음 하지만 제공된 아침 식사와, 식당의 veiw는 위의 불만을 상쇄시키기에 충분하였음.

Excellent customer service throughout our stay. Perfect location with balcony view of the lake. Excellent selection of food for breakfast and all the ladies on duty were friendly and helpful

Todo muy bien

Wonderful location. Friendly staff.

Well located hotel. Enjoyed having the balcony overlooking the Lake. Bed was quite comfortable. Bathroom was very small and shower is uncomfortably narrow. Breakfast was good with a lot of variety.

Top floor room was lovely with a wonderful view and deck. Great breakfast.

Excellent air conditioning and views of the lake were amazing! Central location. Would stay again for the price and location!

Chambre propre, petit déjeuner très bon, personnel agréable, vue époustouflante sur le lac.

The lake views are spectacular, the room was comfortable, and the air conditioning worked exceptionally well, which was greatly appreciated during our stay. The breakfast room also has beautiful lake views. The breakfast was decent, although the bread selection didn’t seem like the quality or variety you’d typically expect in Europe. Our main issues were the ants and the nighttime noise. We had ants in the entryway, second bedroom, and bathroom despite having no open food. Housekeeping cleaned the room after we reported it, but the ants were still there afterward. For a hotel charging over $300 per night, I expected better. At the very least, a small credit or discount would have been an appropriate gesture since the problem wasn’t resolved. The other issue was loud techno music until around 1:00 a.m. Even with noise-canceling headphones, the bass made it difficult to sleep. The front desk staff were polite, but when we asked about bike rentals, they only guessed it was “somewhere in the nearby plaza.” We couldn’t find it and ended up locating another rental shop ourselves using Apple Maps. I’d expect staff to be familiar with common tourist questions like this. Overall, you’re paying for the incredible lake views. Most of the issues would have been forgivable, but the unresolved ant problem was not.

allles war sehr korrekt und gut. das hotel ist empfehlenswert.

Staff at check out was unwilling to help and when I said I have to share this in the review she helped while complaining about having helped my wife with directions earlier for 15 minutes, while I was asking her to change the payment method.

We were asked to pay at the hotel and it’s different from my booking experience with hotel.com that paid to hotel.com directly I’m not sure if this is normal.

価格の割に部屋が狭くガッカリ、ベッドも狭い、ベランダからの眺め良い、朝食は普通、特に特徴ない、アメニティが日本のホテルに比べとても貧弱、全体の印象は一流ホテルとは感じなかった、フロントの対応は聞いたことに最低限の回答、サービス精神を感じなかった

Tutto perfetto, grazie allo staff

Gorgeous location and beautiful views (particularly from the breakfast room). The room was comfortable and modern. The front desk staff was super super helpful and couldn't have been more friendly and welcoming to us.

Its location is perfect. Right next to a bus stop to the station, right behind it is a grocery and department store. Get a room with a view of the lake, it’s worth it! Breakfast is also very good, lots of variety.

A great place to stay right in the heart of the action. If you’re arriving/leaving by train the No 4 bus calls into a stop mètres from the front door.