This hotel has seen better days but the female receptionist made it sadly a hotel we will want to forget. Her attitude which was arrogant and obtuse was only matched by her overall lack of competence and her totally unprofessional approach. Her poor command of English could not be used as an excuse as even in Arabic she was poor. Aside from nearly depriving us of our right to breakfast, she also asked to see my passport 3 times. She asked for a credit card to take a deposit of SAR 300 but to be returned in cash - an unsubtle con. What later emerged was that the deposit could not be used for food or room service while the room had a chocolate or 2 in the fridge- hardly worth SAR300. The whole scene was witnessed by her highly embarrassed colleagues and took nearly half an hour when all we wanted was to check in after an 8 hour drive. Retraining is desperately needed for this individual not even the VIP benefits was given to us!!!

Clean room, great amenities, awesome location ,close to everything. Only thing that needs improvement is the shower water pressure.

Spotless rooms, great hospitality. High level amenities. Great and fast services

My favorite hotel in Taif

The reception staff are totally unprofessional and need to be trained. When you call for anything you need to call like 3 times and wait an hour for anyone to reply. The breakfast is very poor “ there is nothing there basically” just Omlet.

I had as a gold member exclusive breakfast for 2, they denied that! Either you guarantee this and make it clear in my reservation or dont offer it.

Amazing

Will stay again! 5 Stars

Very clean and new hotel. Location is nice with many cafes and restaurants within walking distance. Staff friendly and helpful.

What a great hotel, especially for the price. Polite staff and very nice room.

New hotel with spacious rooms and halls

The location is good, it near to Haram

It was good They take deposit In checkout you have to wait for them to check the room like old days

Very good the only problem is checkout slow because they let worker to check the room and they don’t do it quickly

Fenster sind nicht isoliert. An Schlaf ohne ohrstöpsel ist nicht zu denken. Teppich im Zimmer voller Flecken. Mageres Frühstück. Keine Auswahl an Käse, Brot,etc. für Cappuccino muss extra gezahlt werden.

The hotel was way above my expectations, i would definitely come back here again.

Clean and good coffee shop

T

It is nice place to stay

Excellent