Amazing hotel, one of the best we’ve stayed in and can’t wait to return. Loved the service and location and everything

Luxurious, wonderful rooms! Amazing staff and delicious room service from the two restaurants

great staff, beautiful accomodations

Bad location. Too dark

The most incredible stay. Room/ staff/ swan room all amazing!!!!

Absolutely loved this hotel will def stay here again and again!

Great staff, nice room and public spaces

What a totally charming place I would stay here again

Room was not available at check in time even though they told me room was not occupied from the night before.

Great hotel

Staff were terrific Zzz only issue was that housekeeper forgot to clean our room one day. I found this disappointing as you’d think that there should be a supervisor or ? To sign off, especially at this price point.

This hotel is absolutely amazing in every sense of the word. The staff were great, amenities are beautiful and well thought out. The housekeeping staff are incredible - they bring you cookies and water every night! The restaurant downstairs is incredible as well - I highly recommend paying the bit extra for complimentary breakfast. 10/10, our new go to hotel when staying in NYC.

Food was fantastic had the breakfast that was included with the room and it was beyond delicious, fresh, healthy and great assortment, drinks at the bar were also top notch. Favorite part was the vibe- I am obsessed with the decor! Holy smokes, everything was stunningly decorated in luxurious layers of beauty- the furniture, lighting, textiles, wallpaper, tiles, and small touches. Beautiful!

Great!

Easy check in, lively hotel, friendly staff.

Notre seul bémol: le wifi faiblard voir absent en chambre avec la nécessité de rester dans les salons ou restau pour se connecter.

This is, in no way, a VIP or luxury property. Service is terrible, attitude of the manager and front desk staffers are abysmal. There is no understanding whatsoever of how a luxury hotel in New York City should operate. They serviced my room at 3pm after I requested service at 10am and left left the room for two hours in order for it to be taken care of. I returned to a messy room and had attitudes when I requested that the remedy their error. No one, and I mean no one, that works here should be working in hospitality. Shocking.

Hotel spettacolare, meraviglioso in ogni suo aspetto! Il top a NY!

my favorite hotel and I’m a native new yorker

Its just ok, no perks like a room upgrade or early check in. You get a food credit but that's just ok to me. The hotel is new and nice with a happy hour that is nice but i would have preferred getting into the room before 3.