Extremely overpriced room. The bar downstairs was so expensive same with the little store with 15$ candy. The air conditioner was so loud all night and the bed was so hard and uncomfortable. The pool is small and cold. I wouldn’t recommend this hotel. Only good thing is the location.

New and very clean in downtown Nanaimo. The beds are extremely comfortable. The rooms are impeccable. Centrally located as well. Parking for hotel guests is just across the way, and is very reasonably priced. This will be my new go-to stay for Nanaimo.

Great staff, great location, the room was lovely overlooking a park and marina, all in all it could not have been a nice stay.

Front desk lady is very rude & arrogant. Keeps calling me in regards to a client, that I have nothing to do with.

Clean and bright room. Lovely hotel. Hot tub could have been hotter but was not bad. Thoroughly enjoyed our stay.

Staff were excellent helped in every way. Excellent stay!

A very comfortable place to stay.

Great location and staff.

Tidy upscale property

Clean room , the staff is nice

Check in was friendly, professional and helpful. I requested a quiet room and was assigned one at the end of a hallway on the 8th floor. Perfect. Thank you!

Superbe chambre grande et très propre, emplacement idéal

Had to ask multiple times for kettle, waited almost 40 min for it to arrive

Great overall experience

Friendly dyaff

Good stay friendly dtzff

Friendly and helpful staff

Mason at the front desk was particularly helpful when I requested a different room. He was friendly and professional. Thank you, Mason. The parking garage charge was an unpleasant surprise.

I like the location, the quietness, the pool and whirlpool, the staff, and the room decor.

The hotel was lovely and clean and so walkable to the downtown core.