Disappointing Stay at a 5-Star Hotel - Unacceptable Lack of Cooling Solutions
Rating: 1/5
I recently had the misfortune of staying at this 5-star hotel, which failed to meet my expectations in a significant way. Despite paying a premium price, the room's air conditioning was not working, making my stay unbearable.
To make matters worse, the hotel staff was unable to provide a satisfactory alternative cooling solution. I requested fans multiple times (at least 10 requests), but they only provided one fan, despite my request for five. This was unacceptable, especially considering the high price point of the hotel.
The hotel's inability to provide a comfortable temperature in the room made my three-night stay unbearable. I was disappointed in the staff's lack of effort to resolve the issue and their unapologetic attitude.
- Non-functional air conditioning in both villas
- Inadequate alternative cooling solutions
- Poor staff response to requests
- Unacceptable for a 5-star hotel
Unless the hotel addresses this issue and provides adequate cooling solutions, I would not recommend it to anyone. For a 5-star hotel, this is a basic expectation that was not met.