여유있고 친절한 직원들

직원들이 친절했고, 호텔 시설(루프탑 바, 다이닝 등)에 대한 안내도 잘 되었습니다. 조식이 포함되어 있었는데, 조식도 맛이 훌륭했고, 요거트부터 셀러드, 과일, 와인까지 메뉴도 다양했습니다. 호텔이 좀 골목 안에 있어서 큰 짐을 가지고 들어가기 불편합니다. 호텔 앞까지 택시가 가지 않고요. 체크인 하는 날은 저희가 짐을 가지고 들어갔지만, 마지막 날에 직원분이 택시가 잡히는 곳까지 짐을 옮겨줘 편하게 이동할 수 있었습니다. 두번째날 청소 후에 하구수 냄새가 좀 났는데 그거 빼곤 만족합니다. 조용하고 테라스 뷰도 포르토의 거리를 느낄 수 있어 아름다웠습니다.

Clean comfortable room. Amazing staff - they were so welcoming and helpful with everything we needed. When we needed ibuprofen at 10pm, they had it delivered from the pharmacy for us so we didn’t have to go out and try to find an open one on foot late at night. Chocolates and water delivered to our room. Buffet breakfast was good. Zero complaints!!! Would absolutely stay there again.

Everything was great

Værelset var lækkert og i god stand.

Siisti huone, hyvä aamupala ja erinomainen henkilökunta.

Oli

This hotel was amazing. The rooms were on the smaller size, but the beds were very comfortable and the staff were extremely helpful and friendly. We ate at the restaurant and the bar and the food was 10/10. Breakfast was superb. The Ukrainianwaitree

The property is absolutely stunning and staff are so gracious.

It was lovely.

Great stay

Wow what a hotel. It is an old place that has been meticulously renovated and modernized. Our room was spotless and cool, with a small balcony overlookng the city. We got a bottle of port with our chocolates as the nightly turn down service. Very nice. The bar was nice. The food was OK, not fabulous.

Chambre parfaite et cosy, personnel aux petits soins ! Séjour impeccable

Very nice professional and friendly staff.

Wonderful accommodations and friendly staff.

Really impressive hotel

We recently stayed at this property and, regrettably, our experience did not align with the hotel’s five-star rating. Upon arrival, We found a clump of hair in the bathroom, which immediately raised concerns about cleanliness and attention to detail. The additional cleaning provided after reporting the issue included housecleaning spraying and wiping areas where there was hair. The mattress was uncomfortably hard, and the pillows lacked quality and support, resulting in a less-than-restful night’s sleep. Housekeeping services were inconsistent during our stay; on one occasion, the room was not serviced at all - we called the front desk and they confused our room with another guest room. Additionally, the hotel’s location proved somewhat inconvenient, as it was difficult to access directly from the main road. Another point of frustration was the television, which functioned intermittently throughout our stay. Staff are friendly but assistance requires repeated requests. Our last night there, we requested to pre-book our car to the airport and at our departure time, this had not been done. We had to wait for them to find a car. While none of these issues alone would be insurmountable, together they detracted significantly from the overall experience we would expect and have experienced at other five star properties. In summary, although the hotel aspires to five-star status, our stay reflected more of a 3 to 3.5-star standard.

We absolutely loved this hotel. The room was spacious, clean and comfy. The staff were all amazing, and were so friendly and helpful. The location was perfect for walking everywhere we wanted to go. We highly recommend staying here!

The staff is very friendly and attentive . The building and rooms are beautiful inside and out. The roof top bar is fabulous. Had lunch up there and enjoyed every bite. Perfect spot to enjoy Porto!

Excellent staff. Beautiful building.